Merrill Sutherin
Chicago,IL
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
23
23
years of professional experience
Work History
Logistics Coordinator
Echo Global Logistics
08.2020 - 05.2023
- Tracked orders and notified customers of status or potential delays
- Generated documentation and information required for customer shipments
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
- Monitored inbound and outbound freight operations to establish timely delivery of packages
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints
Global Service Representative
United Airlines
06.2000 - 07.2020
- Responsible for helping to make sure that United Airlines' high-end customers, celebrities, and politicians had a smooth flying experience with United
- Responsible to ensure getting them to their flight on time, rebook in case of delayed or cancelled flights
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 20 customers each day
Education
Bachelor of Science - Information Technology
Bachelor of Arts - Business Administration And Management
Skills
- 10 years experience in customer service
- Good communicator and listener
- Strong attention to detail
- Excellent computer skills – MS Office and Apple products
- Punctual and Dependable
- Customer Service
- Verbal and Written Communication
- Calm and Professional Under Pressure
Timeline
Logistics Coordinator - Echo Global Logistics
08.2020 - 05.2023
Global Service Representative - United Airlines
06.2000 - 07.2020
DeVry University - Bachelor of Science, Information Technology
Northern Illinois University - Bachelor of Arts, Business Administration And Management
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