Merrissa Kelly
Crawfordville,Florida
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
15
15
years of professional experience
Work History
Insurance Specialist
TMHPP
01.2022 - Current
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
- Collaborated with medical staff to obtain necessary documentation for accurate claim submissions.
- Supported team members in professional growth, providing guidance on complex billing scenarios as needed.
- Consistently exceeded performance benchmarks, processing a high volume of claims accurately within designated timeframes.
- Reduced claim denials by verifying patient eligibility and coverage details prior to submission.
- Verified patient insurance coverage and benefits for medical claims.
- Educated clients on insurance policies and procedures.
Dispensary Associate
Trulieve
06.2024 - 03.2025
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
Office Assistant
Tire Masters
05.2010 - 11.2020
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
- Collaborated with medical staff to obtain necessary documentation for accurate claim submissions.
- Supported team members in professional growth, providing guidance on complex billing scenarios as needed.
- Consistently exceeded performance benchmarks, processing a high volume of claims accurately within designated timeframes.
- Reduced claim denials by verifying patient eligibility and coverage details prior to submission.
- Verified patient insurance coverage and benefits for medical claims.
- Educated clients on insurance policies and procedures.
Office Coordinator
TMHPP Pulmonary
10.2021 - 01.2022
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
Wakulla High School
Crawfordville, FL05.2010
Skills
- Customer service
- Documentation skills
- Reporting skills
- Policy analysis
- Regulatory compliance
Timeline
Dispensary Associate
Trulieve
06.2024 - 03.2025
Insurance Specialist
TMHPP
01.2022 - Current
Office Coordinator
TMHPP Pulmonary
10.2021 - 01.2022
Office Assistant
Tire Masters
05.2010 - 11.2020
High School Diploma -
Wakulla High School