Merritt Freedhoff
New Albany,OH
Summary
Detail-oriented professional with experience in social media content creation, client engagement, and digital marketing within the health and wellness industry. Skilled in Canva, content planning, and maintaining brand voice while supporting audience growth and engagement across social platforms.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MANAGER, MARKETING SPECIALIST, & HEALTH COACH
Your Concierge MD
New Albany
12.2023 - Current
- Manage and execute digital marketing and social media strategy for a concierge medical practice, focusing on patient education, brand growth, and community engagement. Develop and publish health and wellness content across social media platforms to increase brand awareness, attract new patients, and strengthen relationships with the existing patient community.
- Create short-form video content, educational reels, and carousel posts translating complex medical and wellness topics into engaging, easy-to-understand content. Plan and maintain a consistent content calendar aligned with marketing campaigns, wellness programs, and in-office events.
- Analyze engagement metrics and audience insights to optimize content performance, improve reach, and refine messaging. Collaborate with medical providers to develop educational content on topics such as preventive medicine, weight loss programs, functional health testing, and lifestyle wellness.
- In addition to marketing responsibilities, oversee day-to-day practice operations, coordinate patient communications, and support concierge patient experience initiatives. Provide health coaching support to patients, helping translate medical guidance into actionable lifestyle strategies related to nutrition, wellness, and long-term health goals.
- Key contributions include growing online brand presence, increasing patient engagement through social media education, and supporting marketing initiatives that connect modern digital content with personalized concierge healthcare.
CUSTOMER SERVICE REPRESENTATIVE
Lifetime Quality Roofing
Upper Arlington
03.2023 - 07.2023
- Managed a portfolio of 50 customer accounts within the roofing industry, utilizing strong customer service skills to proactively address concerns and ensure seamless project execution. My attention to detail and excellent time management allowed me to effectively prioritize tasks, leading to a 20% reduction in customer churn over a five-month period. By leveraging my organizational abilities, I worked closely with the customer support team to streamline issue resolution processes, resulting in a 30% reduction in average response time. This improvement not only elevated customer satisfaction but also reinforced Lifetime Quality Roofing’s reputation for outstanding service. Throughout, I demonstrated effective communication, problem-solving, and relationship-building skills, which strengthened customer loyalty, enhanced operational efficiency, and contributed to a lasting positive impact on the company’s success within the competitive roofing sector.
LEAD PRESCHOOL TEACHER- SUMMER CAMP
One School
Gahanna
05.2022 - 08.2022
- As Lead Preschool Teacher for a summer camp, I designed and executed dynamic, engaging lesson plans that fostered holistic development in young learners, focusing on cognitive, emotional, and social growth. By building strong partnerships with parents, I ensured a collaborative approach to each child’s learning journey, offering consistent updates and incorporating feedback to enhance the educational experience. Additionally, I prioritized ongoing professional development, staying current with innovative teaching strategies and best practices to better meet the needs of my students. My commitment to creating a positive, nurturing environment was recognized by both parents and peers, with many highlighting my ability to cultivate a constructive, supportive space that encouraged curiosity, creativity, and confidence among the children.
ASSISTANT TEACHER FOR K-8
One School
Gahanna
01.2019 - 08.2019
- As an Assistant Teacher for grades K-8, I supported the lead teacher in developing and implementing lesson plans that aligned with curriculum standards while fostering an engaging and inclusive learning environment. I assisted with classroom management, ensuring a positive atmosphere where students could focus on their academic and personal growth. I provided one-on-one guidance to students, helping them navigate their academic tasks and overcome challenges, ensuring they received the individual attention needed for success. In addition, I prepared and organized teaching materials and resources, enabling smooth and efficient lesson delivery. I actively conducted assessments, tracked student progress, and maintained detailed records of academic performance and participation, ensuring that all students’ needs were met. Working closely with colleagues, I collaborated on creating interactive and hands-on learning experiences that encouraged student engagement and critical thinking. My efforts were focused on enhancing student achievement and contributing to a positive, well-structured classroom environment.
Education
B.A. - Psychology
The Ohio State University
Columbus08.2022
Skills
- Social Media Strategy
- Content Creation
- Instagram & TikTok Marketing
- Brand Development and Storytelling
- Detail-Oriented
- Video Editing
- Project Management
- Organized
- Client Relationship Management
- Team Collaboration
- Communication
Certification
- CERTIFICATION FOR HEALTH AND WELLNESS: DESIGNING A SUSTAINABLE NUTRITION PLAN Harvard Medical School Executive Education Jun 2024 - Aug 2024
- THE WELLCOACHES CERTIFIED HEALTH & WELL-BEING COACH PROGRAM IS AN EVIDENCE-BASED, SCIENCE-BACKED TRAINING THAT EQUIPS PROFESSIONALS TO FACILITATE SUSTAINABLE BEHAVIOR CHANGE AND IMPROVED WELL-BEING—CULMINATING IN CERTIFICATION AS A NATIONAL BOARD CERTIFIED HEALTH & WELLNESS COACH (NBC-HWC). WellCoaches Aug 2025 - Jan 2026
Interests
Reading, Traveling, Exploration, Health, and Wellness
Timeline
MANAGER, MARKETING SPECIALIST, & HEALTH COACH
Your Concierge MD
12.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Lifetime Quality Roofing
03.2023 - 07.2023
LEAD PRESCHOOL TEACHER- SUMMER CAMP
One School
05.2022 - 08.2022
ASSISTANT TEACHER FOR K-8
One School
01.2019 - 08.2019
B.A. - Psychology
The Ohio State University