Merriyah Paynes
Saint Francis
Summary
Dynamic Nursing Assistant and Shift Lead Manager with proven expertise in patient care, staff scheduling, and infection control. Excelled at a Medical Center by enhancing patient satisfaction and safety, and at Papa Murphy's by optimizing team performance and customer service. Demonstrates exceptional team motivation and direct patient care skills, significantly improving operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Nursing Assistant
Saint Mary's Medical Center
08.2023 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Shift Lead Manager
Papa Murphy's Take and Bake Pizza
07.2023 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Oversaw loading and unloading of packages in warehouse.
- Managed staff hiring, training and supervision.
Education
High School Diploma -
Saint Francis High School
Saint Francis, WI05.2025
Nursing Assistant
Milwaukee Area Technical College
Milwaukee, WI2024
Skills
- Patient Care
- Patient Feeding
- Basic Life Support
- Direct Patient Care
- Workplace Safety
- Staff Scheduling
- Cash Handling
- Infection Control
- Catheter Care
- Patient Relations
- HIPAA
- Team motivation
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 6 to 8 staff members.
Certification
- CNA - Certified Nursing Assistant
volunteering
I have helped in churches and food kitchens giving food to the homeless or families who are in need.
Timeline
Nursing Assistant
Saint Mary's Medical Center
08.2023 - Current
Shift Lead Manager
Papa Murphy's Take and Bake Pizza
07.2023 - Current
- CNA - Certified Nursing Assistant
High School Diploma -
Saint Francis High School
Nursing Assistant
Milwaukee Area Technical College
Similar Profiles
Juliann ProsperJuliann Prosper
Compounding Pharmacy Technician at Saint Mary's Medical CenterCompounding Pharmacy Technician at Saint Mary's Medical Center
Mary SmithMary Smith
Registered Nurse at Saint Mary's Medical CenterRegistered Nurse at Saint Mary's Medical Center
Ashley ArriazaAshley Arriaza
Technician at Saint Mary's Medical CenterTechnician at Saint Mary's Medical Center