Merrybeth Lorenz Tasel
Jacksonville
Summary
Versatile professional with extensive experience in customer service and administrative support. Demonstrated success as a Customer Experience Associate, specializing in customer assistance and transaction management. Skilled in record management and schedule coordination, contributing to efficient office operations. Holds a professional teaching license with experience in developing engaging lesson plans and creating positive learning environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
The Baker’s Son
03.2023 - Current
- As a Customer Experience Associate, I worked in the store where I greeted customers as they came in, helped them find what they needed, answered their questions, addressed customer inquiries and resolved complaints professionally, handled the cash register, packed purchased products, tagged prices on items, restocked merchandise, and ensured the store remained clean and organized to provide a pleasant shopping experience.
Administrative Aide and Computer Laboratory In-charge
Ateneo de Zamboanga University
09.2023 - 05.2024
- Covered the department Dean’s office by doing administrative duties such as answering calls, responding to emails, coordinating meetings and appointments, organizing and maintaining physical and digital files, addressing minor office issues, and helping plan and execute office events, workshops or conference.
- Assisted instructors in the computer laboratory by troubleshooting software and hardware issues in the laboratory, and aiding in classroom activities, proctoring exams, grading papers, helped in the instructor’s preparation of lesson plans.
Pre-Service Teacher
Pilar College of Zamboanga City Inc.
01.2022 - 05.2023
- Made lesson plans that was guided by the critic teacher and taught kindergarten, grades 1 through 3 pupils and constructed an understanding of teaching and learning through observation and demonstration by trying different pedagogical moves in pre-teaching field placements both private and public schools.
English as a Second Language (ESL) Teacher
Acadsoc LTD
03.2021 - 05.2021
- Worked as an English tutor for Chinese children, teens and adult students. Taught Basic English, Business English, Kids English, Exam Preparation Courses, and Conversational English.
- Kept track of student progress and creating a positive technology centered class environment for students to reach their learning goals.
Education
Bachelor of Arts - Elementary Education
Pilar College of Zamboanga City Inc.
05.2023
Skills
- Critical & Creative Thinking
- Highly Organized
- Classroom Management
- Conflict Resolution
- Strong Communication
- Attention to Detail
- Emotional & Social Intelligence
- Computer skills
- Customer service
- Understanding customer needs
- Teamwork and collaboration
- Microsoft office
- Patient-focused care
Certification
- Certified Florida Food Service Worker, 2025
- Google Workspace Training Workshop, 2023
- Licensed Professional Teacher (LPT), 2023
- TESOL Certificate, 2021
Other Information
- Experience using Google Tools, Microsoft Office, Google Drive, Powerpoint, Excel, and Google Classroom
- Articulation in speaking English, Spanish, Tagalog, Chavacano, and Bisaya
Languages
English
Full Professional
Spanish
Limited Working
Tagalog
Native or Bilingual
Visaya
Native or Bilingual
Chavacano
Native or Bilingual
Timeline
Administrative Aide and Computer Laboratory In-charge
Ateneo de Zamboanga University
09.2023 - 05.2024
Customer Experience Associate
The Baker’s Son
03.2023 - Current
Pre-Service Teacher
Pilar College of Zamboanga City Inc.
01.2022 - 05.2023
English as a Second Language (ESL) Teacher
Acadsoc LTD
03.2021 - 05.2021
Bachelor of Arts - Elementary Education
Pilar College of Zamboanga City Inc.
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