MERRY V. WHITING
North Augusta,SC
Summary
Dedicated professional delivering broad experience and knowledge of customer service, communications, and organizational support. A team player who is self-motivated, able to adhere to structure while maintaining flexibility. Committed to promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
22
22
years of professional experience
Work History
Agent/Customer Service Representative
TTEC
Atlanta, GA
09.2023 - Current
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Completed research to thoroughly understand client requirements.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
DRIVER/Concierge
Independant
Augusta, Georgia
04.2021 - Current
- Ensures safe and punctual transportation of passengers and/or deliveries between desired locations while observing all driving laws
- Excels at customer service and communication, virtual and face-to-face; able to take direction and make decisions based on changing information
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed relationships with local businesses to secure discounts and special offers for guests.
HOMESCHOOL INSTRUCTOR, Farmer Family
Dallas, GA
08.2012 - 05.2021
- Complied with local regulations and curriculums while optimizing student learning environment
- Provided instruction for math, science, reading, history, social studies for three teenage sons through several grades
- Graded homework, quizzes, classwork and exams to report on progress of student achievements
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance
Prek Teacher
New Salem Baptist Church
Marietta, GA
08.2008 - 05.2013
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Fostered reasoning and problem solving through active exploration games and activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
TREASURER
COMMITTEE CHAIR, Hayes Elementary PTSA
Kennesaw, GA
08.2008 - 05.2012
- Communicated virtually and face-to-face with school officials, parents, students, teachers, staff, vendors, and volunteers
- Managed invoices and receipts; created and maintained financial reports using Quickbooks
- Planned and managed over $100,000 annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current
- Negotiated and managed contracts with external vendors to optimize value for organization
- Established policies and procedures to support compliance with laws and regulations
Call Center Manager
O'donnell Communications
North Palm Beach, FL
09.2003 - 10.2004
- Developed quality employees within call center to take over leadership positions.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Established and oversaw performance targets for call center associates.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Determined quality assurance benchmarks and set standards for improvement
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals
PEST CONTROL TECHNICIAN
Somethin' Buggin' You
West Palm Beach, FL
10.2002 - 09.2003
- Provided unparalleled customer service and education to clients about product usage and environmental and safety compliance,
- Coordinated daily service routes
- Maintained daily, weekly, and monthly invoice reports and customer and product records
Education
Bachelor of Science - Information Technology, Cyber Security
Colorado Technical University
Colorado Springs, COColumbus State Community College
Columbus, OHHondros College of Business
Westerville, OHSkills
- Data Entry, Clerical Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Self-Motivated, Team Player, Flexible
- Strong Time Management and Organizational Skills
- MS Office, Skype, MS Teams, Zoom
- Facebook, WhatsApp, Instagram, Snapchat, Cash App, Gemini, Coinbase, Bitflyer
- Service vehicle maintenance
- Appointment Scheduling
- Equipment troubleshooting
- Dependable and reliable
- Effective Communication written and oral
- Data Entry
- Cultural Awareness
- Internet savvy
Timeline
Agent/Customer Service Representative
TTEC
09.2023 - Current
DRIVER/Concierge
Independant
04.2021 - Current
HOMESCHOOL INSTRUCTOR, Farmer Family
08.2012 - 05.2021
Prek Teacher
New Salem Baptist Church
08.2008 - 05.2013
TREASURER
COMMITTEE CHAIR, Hayes Elementary PTSA
08.2008 - 05.2012
Call Center Manager
O'donnell Communications
09.2003 - 10.2004
PEST CONTROL TECHNICIAN
Somethin' Buggin' You
10.2002 - 09.2003
Bachelor of Science - Information Technology, Cyber Security
Colorado Technical University
Columbus State Community College
Hondros College of Business