Yamina Santiago
Davenport,FL
Summary
To leverage my healthcare expertise and empathetic nature as a dedicated healthcare professional. Seeking a role where I can contribute my strong clinical skills, compassionate patient care, and effective communication to enhance the well-being of patients and support medical teams. Eager to collaborate in a dynamic healthcare environment, apply evidence-based practices, and continually expand my knowledge to provide the highest standard of care.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Patient Care Associates | American Care Medical Centers
10.2021 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
Assistant Customer Service
Advance America
02.2020 - 07.2021
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
Store Manager
Rainbow Apparel Stores
03.2015 - 02.2020
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Director of Collections
Colegio Jesucristo Rey de Reyes
07.2006 - 06.2014
- Directed collections and accounts receivable operations in multinational environments.
- Led customer-specific initiatives such as root cause analysis and implemented collection process improvements.
- Complied with established internal controls and policies.
Operating Room Secretary
Clinica Ojos, Inc
03.2001 - 06.2006
Education
Bachelor of Arts - Business Administration With Accounting
Sistema Universitario Ana G Mendez - Universidad Metropolitana
Cupey, PR2024
Certificate - Phlebotomy
One Stop Institute
Lakeland, FL11.2021
Associate of Arts - Accounting
Ana G Mendez Universaity
Puerto Rico1997
Skills
- Customer Service / People Skills
- Schedule Surgeries / Planning
- Data Entry, Clerical Skills
- Lab work, blood work
- Computer Knowledge (word, excel, pp)
- Dual Language
- Able to work under pressure
- Make post-operative calls and appointments
- Reading Comprehension
- Managing Employee Relations
- Project Management
- Employee Training
- Managing Multiple Tasks
Timeline
Assistant Manager
Patient Care Associates | American Care Medical Centers
10.2021 - Current
Assistant Customer Service
Advance America
02.2020 - 07.2021
Store Manager
Rainbow Apparel Stores
03.2015 - 02.2020
Director of Collections
Colegio Jesucristo Rey de Reyes
07.2006 - 06.2014
Operating Room Secretary
Clinica Ojos, Inc
03.2001 - 06.2006
Bachelor of Arts - Business Administration With Accounting
Sistema Universitario Ana G Mendez - Universidad Metropolitana
Certificate - Phlebotomy
One Stop Institute
Associate of Arts - Accounting
Ana G Mendez Universaity
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