Mercedes Gonzalez
Port Richey,FL
Summary
Adept at enhancing patient care through meticulous attention to detail and compassionate communication, as demonstrated at American Care Medical Centers. Skilled in EMR/EHR and phlebotomy, with a proven track record of improving patient safety and streamlining clinical documentation. Known for professionalism and a patient-focused approach, consistently exceeding employer expectations.
Overview
36
36
years of professional experience
1
1
Certificate
Work History
Medical Assistant
American Care Medical Centers
03.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Phlebotomist
Eccolab Group Co. Laboratory Services
01.2017 - 02.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Patient Care Aide
Exceptional Care of Tampa, Inc.
09.2015 - 12.2016
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
Certified Registered Nurse Anesthetist
MINSAP
07.1988 - 07.2015
- Managed emergency situations effectively, utilizing advanced airway management skills when required.
- Effectively managed the induction, maintenance, and emergence phases of anesthesia while closely monitoring patient responsiveness to ensure optimal results.
- Administered and maintained anesthesia and confirmed proper sedation and pain management.
- Improved patient safety by meticulously monitoring anesthesia levels and vital signs during surgical procedures.
Education
Certificate - EKG Technician
Miami/ Solidaridad Sin Fronteras
Miami, FLCertificate of Technical Studies - Phlebotomy
Miami /Solidaridad Sin Fronteras
Miami, FL01-2016
N/A - Medical Assistant
Miami / Solidaridad Sin Fronteras
Miami, FL01-2016
Bachelor of Science - Nursing
University of Santiago De Cuba
Cuba07-1988
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Compassionate caregiver
- Appointment setting
- Insurance verification
- Maintaining confidentiality
- Professionalism and ethics
- Laboratory specimen collection
- Sterilization techniques
- Patient flow management
- Complex Problem-solving
- Equipment sterilization
- Trustworthy companion
- Specimen labeling
- Traction equipment
- Chemical solution preparation
- Emergency room procedures
- Conversant in [languages]
- Customer relationship management (CRM)
- Lab equipment operation
- Diagnostic testing assistance
- Reliable transportation
- Valid [state] driver's license
- Medical billing and coding
- Medical terminology in [languages]
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- EKG Technician Certification (CET) - National Healthcareer Association (NHA).
- Basic Life Support Certification (BLS)
- Plebotomist
- Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
American Care Medical Centers
03.2020 - Current
Phlebotomist
Eccolab Group Co. Laboratory Services
01.2017 - 02.2020
Patient Care Aide
Exceptional Care of Tampa, Inc.
09.2015 - 12.2016
Certified Registered Nurse Anesthetist
MINSAP
07.1988 - 07.2015
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- EKG Technician Certification (CET) - National Healthcareer Association (NHA).
- Basic Life Support Certification (BLS)
- Plebotomist
- Driver's License
Certificate - EKG Technician
Miami/ Solidaridad Sin Fronteras
Certificate of Technical Studies - Phlebotomy
Miami /Solidaridad Sin Fronteras
N/A - Medical Assistant
Miami / Solidaridad Sin Fronteras
Bachelor of Science - Nursing
University of Santiago De Cuba
Similar Profiles
Yamina SantiagoYamina Santiago
Assistant Manager at Patient Care Associates | American Care Medical CentersAssistant Manager at Patient Care Associates | American Care Medical Centers
Raiza Zaldivar RojasRaiza Zaldivar Rojas
Community Resources Access at American Care Medical CentersCommunity Resources Access at American Care Medical Centers
LEIKA V. VERDIEULEIKA V. VERDIEU
Medical Assistant Intern at American Medical CentersMedical Assistant Intern at American Medical Centers