Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mersades Weaver

Montgomery ,Alabama

Summary

  • Reduce incidents through proactive supervision, consistent policy enforcement, and effective de-escalation techniques. Led and supervised correctional officers during daily operations, ensuring compliance with institutional policies, procedures, and safety standards.Trained and mentored correctional staff on security procedures, use-of-force policies, emergency response, communication, and conflict resolution.Conducted security inspections, inmate counts, cell searches, and facility checks to identify and address potential safety and security concerns.

Overview

2024
2024
years of professional experience

Work History

Correctional Sergeant

Julia Tutwiler Prison For Women
  • Supervised daily operations within correctional facility, ensuring safety and security protocols were followed.
  • Conducted regular inspections of inmate housing areas to maintain compliance with institutional standards.
  • Monitored inmate behavior and documented incidents to support disciplinary actions and improve overall safety.
  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.

Customer Service Representative

Wayfair
WFH
04.2020 - 06.2023
  • Assisted customers with inquiries and product selections via phone, chat, and email channels.
  • Resolved customer complaints efficiently, ensuring high satisfaction levels and promoting brand loyalty.
  • Maintained accurate records of customer interactions in CRM software to enhance service quality.
  • Collaborated with team members to streamline processes and improve response times for customer queries.

Education

High School Diploma -

Booker T. Washington Highschool
Tuskegee, AL
05.2015

Skills

  • De-escalation techniques
  • Emergency response
  • Body searches
  • Policy enforcement
  • Staff supervision
  • Officer training
  • Rule enforcement
  • Restraint techniques
  • Inmate monitoring
  • Team leadership

Timeline

Customer Service Representative

Wayfair
04.2020 - 06.2023

Correctional Sergeant

Julia Tutwiler Prison For Women

High School Diploma -

Booker T. Washington Highschool