Reduce incidents through proactive supervision, consistent policy enforcement, and effective de-escalation techniques. Led and supervised correctional officers during daily operations, ensuring compliance with institutional policies, procedures, and safety standards.Trained and mentored correctional staff on security procedures, use-of-force policies, emergency response, communication, and conflict resolution.Conducted security inspections, inmate counts, cell searches, and facility checks to identify and address potential safety and security concerns.
Overview
2024
2024
years of professional experience
Work History
Correctional Sergeant
Julia Tutwiler Prison For Women
Supervised daily operations within correctional facility, ensuring safety and security protocols were followed.
Conducted regular inspections of inmate housing areas to maintain compliance with institutional standards.
Monitored inmate behavior and documented incidents to support disciplinary actions and improve overall safety.
Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
Customer Service Representative
Wayfair
WFH
04.2020 - 06.2023
Assisted customers with inquiries and product selections via phone, chat, and email channels.
Resolved customer complaints efficiently, ensuring high satisfaction levels and promoting brand loyalty.
Maintained accurate records of customer interactions in CRM software to enhance service quality.
Collaborated with team members to streamline processes and improve response times for customer queries.