Mersadez Brown
TAJ Massage
10
years of professional experience
Experienced with holistic and therapeutic massage techniques to promote client health and relaxation. Utilizes various modalities to address individual needs, ensuring comprehensive care. Track record of fostering client relationships and maintaining serene and professional environment.
Work History
Lead Massage Therapist
1 Year 6 Months- Resolved client concerns professionally resulting in improved customer satisfaction and repeat business.
- Supported business growth through client education and treatment plan recommendations.
- Managed daily clinic operations including scheduling, staffing, and workflow operations.
- Conducted new hire onboarding and ensured compliance with state licensing requirements and company policies.
- Oversaw inventory management, ordering supplies, and maintaining treatment room readiness.
- Developed and implemented standardized documentation guidelines to improve clinical consistency, accuracy and compliance across all therapists.
- Designed and introduced a structured new client onboarding process, including intake procedures, informed consent, health history review and treatment expectations.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed customized treatment plans based on client assessments and needs.
Licensed Massage Therapist
1 Year 10 Months- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Collaborated with client to develop comprehensive treatment plans addressing clients' specific pain or injury concerns.
- Maintained a clean and organized work environment to ensure client safety and comfort.
- Maintained client treatment records and designed long-term care programs for return customers.
Licensed Massage Therapist
1 Year 3 Months- Delivered personalized massage therapy services to enhance client wellness and relaxation.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Educated clients on self-care practices to promote long-term health benefits post-treatment.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
Quality Assurance Specialist
1 Year- Conducted thorough product inspections to ensure compliance with quality standards.
- Collaborated with cross-functional teams to identify and resolve quality issues.
- Executed daily quality audits to monitor adherence to established protocols.
- Monitored and evaluated teams of up to 12 associates, ensuring compliance with stocking procedures, product rotation, expiration date standards, and cleanliness requirements.
Store Worker
3 Years 11 Months- Completed physical inventory counts each month.
- Managed timely and effective replacement of damaged or missing products.
- Created and enforced detailed organization processes to increase quality merchandising standards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Massage Therapist
2 Months- Performed 6-8 hours of massage per week, with a wide range of therapeutic methods, including hot stone, Swedish, deep tissue, and athletic.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for business.
- Provided safe, effective and appropriate massage therapy techniques with professionalism and an enthusiastic attitude to maintain client satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Store Associate
1 Year 3 Months- Pursued resolutions to achieve complete customer satisfaction.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Submitted requests and changes into the scheduling system and created accurate customer service schedules.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certification - Cosmetology
- 1000 hours of coursework with an emphasis on hair design, cutting, coloring, styling, client communications, and professional development.
- Milan Alumni Scholarship Recipient
Certification - Nail Technician
- 650 hours of coursework in sanitation, nail structure & care, manicures, pedicures and artificial nail applications.
Certification - Master Aesthetician
- 1000 hours of coursework in waxing, facials, body treatments, advanced skincare treatments and lash extensions.
- Continuing education in lancet extractions and dermaplaning, microdermabrasion, hydro-dermabrasion and light therapy.
Certification - Massage Therapy
- 840 hours of coursework in Swedish, Deep Tissue, Prenatal, Hot Stone as well as sanitation and safety.
- Level 1 Oncology Certified.
Skills
Oncology Aware
Manual Lymphatic Drainage Certified
Exceptional time management skills
Customer service oriented
Treatment Planning
Client Records Maintenance
Skin rejuvenation
Organizational skills
Knowledge of body scrubs & treatments
Beauty Treatment Recommendation
References
Connie Davis; Owner TAJ Massage Therapy; (706) 662-8379
CJ Valenta: Grocery Department Manager;
Timeline
Lead Massage Therapist
TAJ Massage Therapy
02.2025 - CurrentRead More
Licensed Massage Therapist
TAJ Massage
10.2024 - CurrentRead More
Licensed Massage Therapist
Massage Envy
06.2023 - 09.2024Read More
Quality Assurance Specialist
Defense Commissary Agency, DECA
02.2022 - 02.2023Read More
Massage Therapist
Manhattan Healthworks
01.2020 - 03.2020Read More
Store Worker
Defense Commissary Agency
03.2018 - 02.2022Read More
Store Associate
Target
10.2016 - 01.2018Read More
Milan Institute of Cosmetology
Certification from Cosmetology
Read More
Milan Institute of Cosmetology
Certification from Nail Technician
Read More
Bellus Academy
Certification from Master Aesthetician
Read More
Bellus Academy
Certification from Massage Therapy
Read More