Mersadi Mitchum

To provide safe and secure environment for guests and employees within Target establishment and to mitigate theft by driving sales, establishing partnerships and educate team members on theft trends, observe discrepancies and build cases based on losses.

• Number 3 in district for recovering loss via physical intervention with subjects.
• Ranked number 1 in district for store safety by delegating informational tasks to team.
• Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
• Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
• Checked CCTV for evidence of shoplifting
• Wrote external crime, burglary or theft
• Performed daily routines that ensured guest safety, assist guest with inquiries, observe front of store transactions and partner with front of store team to drive sales. Perform receipt checks for exposed theft trend merchandise

• Managed aesthetically pleasing displays to showcase company products and increase sales
• Updated pricing and signage to complete product displays and educate guests
• Restructured merchandising strategy to promote high value and products
• Improved product placement efficiency by executing planograms and ensuring proper merchandise presentation.
• Collaborated with team members to complete planogram resets and revisions in timely manner, contributing to overall productivity.
• Met deadlines for Holiday sets from 5-10 days.

• Responded immediately to any guest requests or concerns and promptly resolved issues
• Provided guests with information regarding sales ads, merchandise location and details on merchandise in store
• Conferred with guests about concerns with products or services to resolve problems and drive sales
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
• Forged and nurtured impactful relationships with guests to cultivate loyalty, boosting guest satisfaction ratings
• Evaluated basic technical difficulties with Zebra devices and printers
• Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
• Coordinated Black Friday lineups with 100 plus guests to ensure safe shopping while also providing guest needs.

• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Kept server areas clean and stocked during service hours to increase efficiency while serving tables
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
• Maintained customer satisfaction by clarifying questions about orders and specialty items
• Checked identification to enforce age requirement for alcoholic beverages
• Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
• Held over 50 guests cards and memorizing every name to establish strong rapport and manage all needs from guests.