Mersadie Blake

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Coached, mentored and trained team members in order to improve their job performance.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Provided leadership during times of organizational change or crisis situations.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Empty trash cans and replace liners as needed.
• Dust furniture and wipe down surfaces throughout the facility.
• Maintain janitorial closets in a neat and organized manner.
• Restock supplies such as toilet paper, paper towels, soap dispensers.
• Respond quickly to spills or messes in order to minimize damage.
• Sanitized and deep cleaned bathroom floors and surfaces.

I transported and organized over 5,000 items of inventory daily accommodating constantly. I had maintained a high percentage im a fast paced environment.

• Operated Amazon computer system, hand-held inventory control device and calculator to fill orders on time.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

I maintain high customer service standards during a fast pace environment. When working in drive I handle money and transactions quickly and accurately. I deliver great customer service to ensure a good experience. I was also able to multitask and process different orders while prioritizing efficiency. When dealing with customers I use good communication skills to solve complaints quick and professionally. I always followed the procedures for safe food preparation.