Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
OfficeManager

Oniel Gordon

Fort Lauderdale,FL

Summary

Highly skilled and dedicated professional with a strong educational background, including a high school diploma. Possessing both an Armed Security license and an Unarmed Security license, demonstrating expertise in maintaining safety and security in various settings. Additionally, equipped with a Personal Training Certification, CPR and AED certification, as well as a ServeSafe Certification, showcasing a commitment to health, safety, and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Papa John's Pizza
02.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Unarmed Security Officer

Marksman Security
12.2022 - 07.2024
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

Security Officer Upscale

G4S
07.2021 - 09.2021
  • Unarmed Security Officer
  • Followed G4S security standard duties and procedures
  • Conducted periodic security audits
  • Promptly responded to all security violations and emergency calls
  • Verified guest and vendor identifications at each entry.

Picker/Packer

Ryder Logistics
02.2021 - 02.2021
  • Utilized pallet jacks to move items to and from different warehouse locations
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards
  • Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

Customer Service

Ryder Logistics
01.2021 - 02.2021
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

Busser

Twin Peaks
03.2020 - 10.2020
  • Restocked condiments and drink station supplies to maintain customer satisfaction
  • Verified adequate levels of supplies such as linens and trays and restocked low items
  • Monitored customer movements and quickly cleared empty tables for future customers
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times
  • Led team in carrying out day-to-day tasks with customer service program in mind
  • Reduced spending on inventory orders by using minimal supplies and [Action]
  • Applied proactive and resourceful nature to create pleasant guest experiences
  • Offered product samples, answered questions and suggested products.

Customer Representative

Jersey Mike's Subs
10.2019 - 09.2020
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Assessed customer needs and upsold products and services to maximize sub sales
  • Educated customers on special pricing opportunities and company offerings
  • Trained 5 new employees in procedures and policies in order to maximize team performance
  • Prepared food items such as deli and hot sandwiches to meet customer specifications
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
  • Completed opening, closing and shift change tasks to promote store efficiency.

Customer Representative

Papa John's
09.2016 - 01.2019
  • Educated customers on special pricing opportunities and company offerings
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success
  • Trained new employees on company customer service policies and service level standards
  • Managed key account service, providing exceptional support to foster loyalty and retention
  • Kept stations stocked and ready for use to maximize productivity
  • Answered guest questions, delivering most accurate and updated information available
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.

Education

High school diploma -

South Plantation High School
Plantation, FL
06.2018

Skills

  • Food Production
  • Upselling
  • Warehouse Experience
  • Packaging
  • Busser
  • Report Writing
  • Incident documentation
  • Surveillance monitoring
  • Crowd Control
  • Emergency Response
  • CCTV Monitoring

Certification

First Aid Certification

Additional Information

SKILLS and enthusiastic with 5 years of experience in fast-paced environments. Possessing excellent communication, leadership and cleanliness abilities to manage guest Communication expectations and maximize satisfaction. Skilled at staying on top of all required needs and delivering fast, friendly and knowledgeable service. Effective Time Management Ability to Work in a Team EMPLOYMENT HISTORY

Timeline

Manager

Papa John's Pizza
02.2024 - Current

Unarmed Security Officer

Marksman Security
12.2022 - 07.2024

Security Officer Upscale

G4S
07.2021 - 09.2021

Picker/Packer

Ryder Logistics
02.2021 - 02.2021

Customer Service

Ryder Logistics
01.2021 - 02.2021

Busser

Twin Peaks
03.2020 - 10.2020

Customer Representative

Jersey Mike's Subs
10.2019 - 09.2020

Customer Representative

Papa John's
09.2016 - 01.2019

High school diploma -

South Plantation High School

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