Makayla Banks
South Bend,IN
Summary
Motivated restaurant manager with strong communication, organizational, and team development skills. Experienced in guest services, inventory management, and complaint handling. Holds a Food Handler Certification and excels in fast-paced environments. Seeking opportunities in quick service or fast casual restaurants to leverage leadership and customer service expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
DELIGHT RESTAURANT GROUP
South Bend, US
06.2023 - 01.2026
- Supervised daily restaurant operations to ensure smooth service and guest satisfaction
- Managed and trained team members to improve performance and teamwork
- Handled customer complaints and resolved issues to maintain positive experiences
- Oversaw inventory management, ordering supplies, and tracking stock levels
- Ensured food safety and sanitation standards were met at all times
- Assisted with scheduling shifts and managing employee attendance
- Supported cash handling, register operations, and daily financial reporting
- Maintained a clean and organized dining and kitchen area
Crew Member
Dairy Queen
Skills
- Food handling
- Organizational skills
- Attention to detail
- Customer support
- Cleaning Experience
- Hospitality
- Hair styling
- Sanitation
- Food Production
- Animal Care
- Guest services
- Shift management
- Merchandising
- Retail establishment surveillance experience
- Team development
- Cooking
- Cash handling
- Teaching
- Cash handling & register operations
- POS systems
- Loss prevention
- Conflict management
- Leadership
- Retail sales
- Supervising experience
- Floor care
- Inventory management
- Knife skills
- CCTV surveillance
- Quality inspection
- Food Safety
- Time Management
- Caregiving
- Customer inquiry handling
- Restaurant experience
- Report writing
- Management
- Nannying
- Cash register
- Asset protection
- Serving Experience
- Sales
- Analysis skills
- Writing skills
- Stocking
- Warehouse experience
- Heavy lifting
- E-commerce
- Incident Reporting
- Communication skills
- Box truck
- Complaint handling
- Food industry
- Basic math
- Shipping & receiving
- Computer operation
- Baking
- Restaurant management
- Meal Preparation
- Customer service
- Security
- Pricing
- Food service
- Kitchen experience
- Load & unload
- Food handling & safety
- Culinary experience
- Medication Administration
Certification
- Food Handler Certification, 05/01/25, Present
- CPR Certification
- Driver's License
- ServSafe
- Food Safety Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Manager
DELIGHT RESTAURANT GROUP
06.2023 - 01.2026
Crew Member
Dairy Queen