Merse Green
Dallas,TX
Summary
A reliable customer service professional with over a decade of experience, looking to further utilize and enhance my unique skillset in the travel and aviation industry.
Overview
14
14
years of professional experience
Work History
Lead Customer Service Agent
Southwest Airlines
02.2018 - Current
- As the first point of contact, I play a pivotal role in creating the overall customer service experience for our customers. My exceptional customer service has generated substantial profit in ticket sales and upgraded boarding. I assist leadership with training new hires and implementing policies/procedures.
Coordinator, Hospital Operations
Baylor University Medical Center
10.2014 - 02.2018
- I supervised and coordinated all hospital correspondence between internal nursing units and outside facilities in north Texas. I monitored hospital capacity daily, as well as confer with executive leadership for solutions to emergency events.
Unit Coordinator
Kaiser Permanente
09.2011 - 01.2014
- As the first point of contact, I play a pivotal role in creating the overall customer service experience for our customers. My exceptional customer service has generated substantial profit in ticket sales and upgraded boarding. I assist leadership with training new hires and implementing policies/procedures.
Education
Bachelor of Arts - undefined
Christ for Nations
Dallas, TX01.2018
Diploma - undefined
Carter High School
Rialto, CA01.2006
Skills
- Customer Service
- Training Operations
- Team building & development
- Inventory Management
- Strategic Sales
- Process Improvement
- Altea/ARD
- Microsoft Outlook
- Net Tracer
Timeline
Lead Customer Service Agent
Southwest Airlines
02.2018 - Current
Coordinator, Hospital Operations
Baylor University Medical Center
10.2014 - 02.2018
Unit Coordinator
Kaiser Permanente
09.2011 - 01.2014
Bachelor of Arts - undefined
Christ for Nations
Diploma - undefined
Carter High School
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