Mersia Nelson
Ocho Rios
Summary
To be a part of your company that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills.
Overview
12
12
years of professional experience
Work History
Food Service Worker
Jamrock Jerk Ny
- Current
- Provide customers service, greeting customers
- Answering questions about menu items, ingredients and prices, and ensuring special requests are met within company policies
- Accurately take orders, prepare and serve food at various locations, and securely handle cash and card transactions.
- Maintain a friendly and professional demeanor while resolving customer concerns and enhancing their overall experience.
- Maintain a clean and organized workspace by periodically wiping and sanitizing surfaces, washing, sweeping, scrubbing and mopping floors and removing and replacing trash bags and bins.
- Complete end-of-day clean up.
Room Attendant
Ocean House Management LLC
Westerly
04.2024 - 11.2024
- Cleaning and Servicing Rooms
- Vacuum, sweep and mop floors
- Clean and stock guests room
- Assist guests when necessary
Room Attendant
The Little Nell
Aspen
11.2023 - 04.2024
- Was responsible for cleaning property managed residences
- Provided turndown service to guestrooms
- Followed Forbes and Relais et Chateaux standards
- Provided exceptional service to hotel guests
Housekeeper
Winter Park Zephyr Lodge, CO
Winter Park
01.2022 - 12.2023
- Keep facilities and common areas clean and maintained
- Vacuum, sweep and mop floors
- Clean and stock guests room
- Assist guests when necessary
Room Attendant
Ocean House Management LLC
04.2023 - 11.2023
- Completed room cleaning sequence in all guest rooms and public guest spaces
- Followed Forbes standards to ensure rooms pass all inspection criteria
- Assisted guests with requests and provided anticipatory service
- Provided housekeeping support at Watch Hill Inn, Ocean House, and Staff Housing facilities
Housekeeper
The Caravelle Resort Myrtle Beach, SC
Myrtle Beach
01.2022 - 12.2022
- Keep facilities and common areas clean and maintained
- Vacuum, sweep and mop floors
- Clean and stock guests room
- Assist guests when necessary
Housekeeper
Hotel Blue Myrtle Beach, SC
01.2021 - 12.2021
- Keep facilities and common areas clean and maintained
- Vacuum, sweep and mop floors
- Clean and stock guests room
- Assist guests when necessary
Housekeeper
Moon Palace Jamaica
01.2018 - 12.2019
- Maintain a clean and sanitary kitchen area
- Make beds and change linens
- Wash windows
- Vacuum and clean carpets and rugs
Housekeeper
Grand Bahia Principle
01.2017 - 12.2017
- Dust and polish furniture and fixtures
- Clean and sanitize showers/bathtubs, countertops, and sinks
- Assist guests when necessary
Housekeeper
Sandals Royal Plantation
01.2014 - 12.2016
- Properly clean upholstered furniture
- Keep linen room stocked
- Assist guests when necessary
Housekeeper
Sandcastles Resort
01.2013 - 12.2013
- Keep facilities and common areas clean and maintained
- Vacuum, sweep and mop floors
- Clean and stock guests room
- Assist guests when necessary
Education
Certificate - Food & Beverages
College of Hospitality
01.2013
High School - Food & Beverages
Iona High School
01.2012
Skills
- Guest interaction when it’s necessary
- Maintain friendly demeanor
- Organization management
- Inventory management
- Attention to detail
- Time management
Hobbies and Interests
- Reading
- Swimming
- Dancing
- Willingness to learn
References
Available upon request
Timeline
Room Attendant
Ocean House Management LLC
04.2024 - 11.2024
Room Attendant
The Little Nell
11.2023 - 04.2024
Room Attendant
Ocean House Management LLC
04.2023 - 11.2023
Housekeeper
Winter Park Zephyr Lodge, CO
01.2022 - 12.2023
Housekeeper
The Caravelle Resort Myrtle Beach, SC
01.2022 - 12.2022
Housekeeper
Hotel Blue Myrtle Beach, SC
01.2021 - 12.2021
Housekeeper
Moon Palace Jamaica
01.2018 - 12.2019
Housekeeper
Grand Bahia Principle
01.2017 - 12.2017
Housekeeper
Sandals Royal Plantation
01.2014 - 12.2016
Housekeeper
Sandcastles Resort
01.2013 - 12.2013
Food Service Worker
Jamrock Jerk Ny
- Current
Certificate - Food & Beverages
College of Hospitality
High School - Food & Beverages
Iona High School