MERSIHA RADONCIC
Brooklyn
Summary
Housekeeping manager with extensive experience, leading housekeeping, operations and luxury, hospitality, commercial properties, and higher education facilities. Proven success, managing teams of 20+ employees across multiple buildings while maintaining exceptional, cleanliness, guest satisfaction, safety, and operational efficiency. Experienced in staff recruitment, training, scheduling, quality, inspections, inventory management, event support, and cross department collaboration, dedicated to delivering Forbes level service standards through strong leadership, attention to detail, and continuous process improvement.
Overview
18
18
years of professional experience
Work History
Housekeeping Manager
Yeshiva University
New York, NY
01.2023 - Current
- Direct housekeeping operations across nine buildings, ensuring consistently high standards of cleanliness, presentation, and safety.
- Supervise, train, and motivate a team of 20+ housekeeping associates while fostering a culture of accountability and excellence.
- Conduct detailed inspections to ensure facilities meet quality standards and exceed occupant and visitor expectations.
- Coordinate staffing schedules and daily assignments to maximize efficiency and service quality.
- Lead event preparation and post-event restoration services, ensuring spaces are guest-ready and professionally maintained.
- Manage housekeeping inventories, monitor supply usage, and maintain cost-effective inventory controls.
- Collaborate with maintenance teams to ensure prompt resolution of facility issues and uninterrupted service.
- Coordinate staffing and scheduling in compliance with 1199SEIU employees.
Facilities operation supervisor
AK Premier contracting
New York, NY
04.2019 - 11.2022
- Directed daily facilities operations for commercial buildings, ensuring clean, safe and fully operational environment.
- Supervised maintenance, custodial, and contractor teams while coordinating daily work assignments.
- Conducted routine facility, inspections to ensure compliance with safety, quality, and operational standards.
- Coordinated, preventative maintenance, repairs, and vendor services to minimize downtime.
- Managed inventories of equipment, supplies, and materials while maintaining cost control controls.
- Trained and supervised staff on OSHA regulations, workplace, safety, and operational procedures.
- Collaborated with clients and management to resolve facility issues quickly and maintain exceptional service standards.
- Improved workflow efficiency through effective scheduling, planning, and team leadership.
Office operations supervisor
Center for Endometriosis – Kanayama, M.D.
New York, NY
01.2013 - 03.2019
- Managed front-office operations and supervised administrative staff in a high-volume medical practice.
- Coordinated patient scheduling and insurance pre-authorizations for surgical procedures.
- Oversaw billing processes, collections, and co-payment reconciliation.
- Maintained accurate and confidential patient records in compliance with healthcare regulations and standards.
- Handled high-volume patient communications while ensuring professionalism and exceptional customer service.
- Streamlined office procedures to improve efficiency, workflow, and patient satisfaction.
Executive housekeeper
Private high profile residences
New York, NY
05.2008 - 12.2012
- Provide discreet, detail, oriented, housekeeping, services for high profile and private clients.
- Managed luxury residences, exceptional, cleanliness, and presentation standards.
- Performed deep cleaning, organization, laundry, linen, care, and wardrobe management.
- Managed fine, furnishings, delicate materials, and high value house, household items with care.
- Coordinated with homeowners and household staff, ensure residences were guest ready at all times.
- Maintain strict confidentiality and professional professionals and while working in private homes.
- Consistently exceeded client expectations through reliability, trustworthiness, and attention to detail.
Education
High School Diploma - undefined
Fort Hamilton High School
Brooklyn, NYAssociates Degree - Business Management
Mercy College
Dobbs FerrySkills
- Luxury Housekeeping Operations
- Housekeeping Team Leadership
- Quality Assurance & Inspections
- Guest Satisfaction & Service Excellence
- Staff Training & Development
- Workforce Scheduling & Management
- Inventory & Linen Control
- Event Setup & Coordination
- Facilities Operations Management
- Labor Relations & Union Compliance
- Safety & Regulatory Compliance
- Budget & Supply Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Housekeeping Manager
Yeshiva University
01.2023 - Current
Facilities operation supervisor
AK Premier contracting
04.2019 - 11.2022
Office operations supervisor
Center for Endometriosis – Kanayama, M.D.
01.2013 - 03.2019
Executive housekeeper
Private high profile residences
05.2008 - 12.2012
High School Diploma - undefined
Fort Hamilton High School
Associates Degree - Business Management
Mercy College