Merve Yilmaz Arnold
Vancouver,WA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Silver Works
01.2023 - 04.2024
- Managed cash register after end of shift to balance and record accurate transactions.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Food and Beverage Attendant
Bubble Tea Store
01.2022 - 06.2022
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Cashier
Clothing And Everything
09.2021 - 01.2022
- Welcomed customers and helped determine their needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Dental Receptionist
Confident
01.2021 - 08.2021
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
Certified Pilates Instructor
Freelace
03.2019 - 12.2020
- Assisted clients in achieving their personal fitness goals by providing ongoing encouragement and support throughout their journey.
- Advised clients on proper nutrition and lifestyle habits to complement their Pilates practice, promoting a holistically healthy approach to personal wellness.
Customer Service Executive
Gullivers Travel Associates
03.2014 - 09.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Restaurant Team Member
Cookout
06.2013 - 01.2014
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Preparing milkshakes and teas.
Gym Receptionist
MAYADROM SPORTS CENTER
06.2010 - 03.2013
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
Education
Bachelor of Arts - Tourism Management
BEYKENT UNIVERSITY
ISTANBUL,TR08.2013
High School Diploma -
CENGIZHAN ANATOLIAN HIGH SCHOOL
ISTANBUL,TR06.2009
Skills
- Customer Service
- Professional Appearance
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Honest and Dependable
- Creative Thinking
- Team Leadership
Certification
- CPR AND AED Certified
- FOOD HANDLER CARD
- Certified Pilates Instructor, POLESTAR - 3rd Level and During Pregnancy
Languages
Turkish
Native or Bilingual
English
Professional Working
Body
Native or Bilingual
Timeline
Retail Sales Associate
Silver Works
01.2023 - 04.2024
Food and Beverage Attendant
Bubble Tea Store
01.2022 - 06.2022
Cashier
Clothing And Everything
09.2021 - 01.2022
Dental Receptionist
Confident
01.2021 - 08.2021
Certified Pilates Instructor
Freelace
03.2019 - 12.2020
Customer Service Executive
Gullivers Travel Associates
03.2014 - 09.2018
Restaurant Team Member
Cookout
06.2013 - 01.2014
Gym Receptionist
MAYADROM SPORTS CENTER
06.2010 - 03.2013
Bachelor of Arts - Tourism Management
BEYKENT UNIVERSITY
High School Diploma -
CENGIZHAN ANATOLIAN HIGH SCHOOL