Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MERY FRANCO CIFUENTES

Oklahoma City,OK

Summary

Private Client Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Private Client Banker

JPMorgan Chase
08.2015 - Current
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Worked with clients to address and respond to client and partnership management issues.
  • Developed and maintained strong relationships with clients to maximize satisfaction.

Relationship Banker

JPMorgan Chase
10.2009 - 08.2015
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Maintained in-depth product and service knowledge for well-informed customer advice.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Answered customer questions and explained available services such as deposit accounts.

Education

No Degree - Finance

Oklahoma City Community College
Oklahoma City, OK

Skills

  • Client Rapport-Building
  • Correspondence Writing
  • Creative Thinking
  • Staff Support
  • Client Service and Assistance
  • Banking
  • Customer Support
  • Generating Referrals

Certification

Small Business Specialist

Manager On Duty


Languages

Spanish
Full Professional

Timeline

Private Client Banker

JPMorgan Chase
08.2015 - Current

Relationship Banker

JPMorgan Chase
10.2009 - 08.2015

No Degree - Finance

Oklahoma City Community College
MERY FRANCO CIFUENTES