Meryelle Ortega
Bacolod City
Summary
Passionate and committed employee that can provide excellent service with diverse leadership experience for over 10 years. Result and team oriented that will help to achieve the Company mission and vision.
Overview
15
15
years of professional experience
Work History
Assistant Team Leader, Ticketing Department
Alphaflightguru, Inc.
01.2017 - Current
- Monitored team productivity and provide regular progress reports to the Ticketing Department Manager , highlighting areas for improvement and agents disposition.
- Managed day to day operations of the ticketing department, ensuring smooth functioning of all administrative tasks related to the team scheduling and workload distribution.
- Prepare training materials and mentoring new hired team member. Evaluate trainees performance and provides constructive feedback to the manager.
- Making difficult decision, judgement and resolution on behalf of the manager during her absence.
- Setting and reminding the team for a department meeting and coaching
- Conferring with other Team Leader/Supervisor to an effective and coordinated operations.
Team Leader - Bestjet.com
Eastvantage Business Solution, Inc
01.2016 - 01.2017
- Provide agents up training and evaluate performance to achieve clients and company expectations.
- Manage Team Daily Time Tracker and send Daily performance report to the management.
- Interviewed and selected potential team members for appraisal and promotion.
- Support team inquiries and escalations call.
Travel Coordinator, Ticketing Department - Alphaflightguru.com
Eastvantage Business Solution, Inc
01.2015 - 01.2016
- Book, modify and cancel flight tickets.
- Coordinate with different airlines to check tickets Term and Condition.
- Help the team or other LOB agents resolve passenger concerns.
Service Director - United Airlines
Interglobe Technologies, INC.
01.2010 - 01.2015
- Provide direct support on agents inquiries and Team leaders.
- Help the team to achieve the Customer Satisfaction Score by providing accurate information and exemplary service to our passengers.
- Take escalation and recommendations from our passengers.
- Attends Training and up skills for effective and efficient customer service.
Education
Bachelor of Science - Business Administration
01.2010
Skills
- Results Oriented with exposure to business development and client relationship management
- Extensive experience in customer service thru email, phone and in person with quality performance
- Excellent Communications Skills with the ability to convey clearly and concisely to Clients, co-leaders, co-workers and customers
- Well Organized and high quality work ethics in multi-tasking environment Quick to embrace challenge and change with high level of accuracy
- Effective and efficient Team leadership that capable in planning, organizing and supervising the team productivity
Timeline
Assistant Team Leader, Ticketing Department
Alphaflightguru, Inc.
01.2017 - Current
Team Leader - Bestjet.com
Eastvantage Business Solution, Inc
01.2016 - 01.2017
Travel Coordinator, Ticketing Department - Alphaflightguru.com
Eastvantage Business Solution, Inc
01.2015 - 01.2016
Service Director - United Airlines
Interglobe Technologies, INC.
01.2010 - 01.2015
Bachelor of Science - Business Administration
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