Ali Mirza
Hicksville
Summary
I am a self-motivated student with an interest in engineering since I was young. I especially have a interest in aeronautical engineering.
Overview
9
9
years of professional experience
Work History
Flooring sales associate
LOWE'S HOME IMPROVEMENT
10.2021 - 09.2023
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Responded to customer questions and requests in a prompt and efficient manner
- Contacted other store locations to determine merchandise availability
- Built relationships with customers to increase likelihood of repeat business
Check-in agent
EVA Airways
10.2019 - 12.2019
- Provided a high level of customer service to each person by engaging customers and using active listening and interpersonal skills
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Provided follow through on all calls with confirmation
Check-in agent
Etihad Airways
03.2015 - 11.2018
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Delivered departure services to passengers at JFK Airport and ensured safety compliance during check-in and prior to boarding
- Completed services for arriving passengers at JFK Airport and ensured they got through immigration customs area successfully
Education
B.S Mechanical Engineering Technology - Mechanical Engineering Technology
SUNY FARMINGDALE STATE COLLEGE
11.2023
Skills
- Customer Service
- AutoCAD
- Sales
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Flooring
- Microsoft Excel
- Active Listening
- SolidWorks (CAD)
- Booking (Resource Planning Software)
Languages
English
Punjabi
Hindi
Urdu
Country
USA
Details
Hicksville, Hicksville, NY
Personal Information
Title: MECHANICAL ENGINEER
Timeline
Flooring sales associate
LOWE'S HOME IMPROVEMENT
10.2021 - 09.2023
Check-in agent
EVA Airways
10.2019 - 12.2019
Check-in agent
Etihad Airways
03.2015 - 11.2018
B.S Mechanical Engineering Technology - Mechanical Engineering Technology
SUNY FARMINGDALE STATE COLLEGE
Similar Profiles
Don BusbyDon Busby
Receiver at Lawes Home Lowe's home ImprovementReceiver at Lawes Home Lowe's home Improvement
Connor MitchellConnor Mitchell
Fulfillment Team Lead at Lowe's Home ImprovementFulfillment Team Lead at Lowe's Home Improvement
Cristal GerstnerCristal Gerstner
Operations Assistant Manager at Lowe's Home ImprovementOperations Assistant Manager at Lowe's Home Improvement