Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Meseret Nigusa

Minneapolis,MN

Summary

Compassionate Nursing Assistant with extensive experience at Presbyterian Homes, excelling in patient care and emotional support. Proven ability to enhance patient satisfaction through attentive feeding and hygiene assistance. Skilled in electronic charting and basic life support, ensuring high-quality care in fast-paced environments. Dedicated to promoting safety and wellbeing for all patients.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Nursing Station Technician

University of Minnesota Fairview Medical Center
08.2022 - Current
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels Bladder scanning
  • Transcribing orders and updating patient records. Answering dusk phones, processing admissions, discharges, and transfers.
  • Transcribing orders and updating patient records.
  • Assembling patient charts and ordering tests.
  • Assembling patient charts and ordering tests.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.

Nursing Assistant

Presbyterian Homes
09.2021 - 08.2022
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.

Customer Service Representative

Midfield Concession Ent
09.2020 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Cashier

7 Eleven Store
07.2018 - 08.2019

Greet customers: and provide a positive shopping experience.
Answer customer questions: about products, locations, and store policies.
Assist customers: in finding merchandise and making purchases.
Operate cash registers: and handle financial transactions accurately.
Process returns and exchange

Nursing Assistant

Hope For Elders Nonprofitable Organization
02.2011 - 05.2018
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Documented care actions by completing records and logs in medical software system.

Secretarial and Office Management

Pacific Link Ethiopia
09.2004 - 07.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Education

No Degree - Nursing Assistant

International Institute of Minnesota
Saint Paul, MN
05-2022

No Degree - Medical Administrative Assistant

Summit Academy OIC
Minneapolis, MN
10-2021

Associate of Science - Secretarial And Office Management

Rift Valley Collage
Addis Ababa, Ethiopia
06-1999

Skills

  • Patient care
  • Patient feeding
  • Basic life support
  • Direct patient care
  • Catheter care
  • Electronic charting
  • Companionship and emotional support
  • Client documentation
  • Healthcare ethics
  • Specimen collection
  • Basic Computer-
  • Ms- word, Excel and Power point

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Medical Administrative Assistant

Languages

English
Amharic

Interests

  • Gym Workouts
  • Music
  • Baking
  • Cooking
  • Reading book

Timeline

Nursing Station Technician

University of Minnesota Fairview Medical Center
08.2022 - Current

Nursing Assistant

Presbyterian Homes
09.2021 - 08.2022

Customer Service Representative

Midfield Concession Ent
09.2020 - 05.2021

Customer Service Cashier

7 Eleven Store
07.2018 - 08.2019

Nursing Assistant

Hope For Elders Nonprofitable Organization
02.2011 - 05.2018

Secretarial and Office Management

Pacific Link Ethiopia
09.2004 - 07.2010

No Degree - Nursing Assistant

International Institute of Minnesota

No Degree - Medical Administrative Assistant

Summit Academy OIC

Associate of Science - Secretarial And Office Management

Rift Valley Collage
Meseret Nigusa