Mesha Harris
Indianapolis,IN
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Concentrix
Charlotte, NC
05.2020 - 04.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
Warehouse Package Handler
Amazon
Indianapolis, IN
03.2020 - 12.2020
- Examined and inspected containers, materials and products to meet packing specifications.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Pharmacy Technician
HCC Consultants
Fort Lauderdale, FL
04.2015 - 05.2018
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared prescription transfers to other pharmacies.
Pharmacy Technician
CVS Pharmacy
Fort Lauderdale, FL
03.2013 - 04.2014
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Prepared prescription transfers to other pharmacies.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Education
Associate of Arts - Pharmacy Technology
Fortis College
Fort Lauderdale, FL03.2013
Some College (No Degree) - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Verbal and Written Communication
- CRM Software
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Customer Account Management
- Data Entry and Maintenance
- Customer Relations
- POS Systems and Ordering Platforms
Timeline
Customer Service Specialist
Concentrix
05.2020 - 04.2023
Warehouse Package Handler
Amazon
03.2020 - 12.2020
Pharmacy Technician
HCC Consultants
04.2015 - 05.2018
Pharmacy Technician
CVS Pharmacy
03.2013 - 04.2014
Associate of Arts - Pharmacy Technology
Fortis College
Some College (No Degree) - Nursing
Ivy Tech Community College of Indiana
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