Meshalee Guajardo
El Paso,TX
Summary
Enthusiastic and detail-oriented
Customer Service Associate with over 3 years of experience providing high-quality, remote support to clients across various industries. Skilled in resolving customer concerns, handling inbound/ outbound calls, live chat, and email communication. Adept at multitasking in a fast-paced virtual environment, with strong problem-solving and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
ABC Solutions Inc.
06.2022 - 06.2025
- Respond to customer inquiries via phone, email and live chat, resolving 30+ tickets daily.
- Assist customers with product inquiries, order tracking, returns, and refunds.
- Maintain 95%+ customer satisfaction rating based on post-interaction surveys.
- Use Zendesk and Shopify to manage tickets and order information.
Customer Service Associate
XYZ Retail Service
01.2020 - 04.2022
- Provided virtual support to eCommerce customers during high-volume seasons.
- Handled billing concerns, shipping updates, and account issues.
- Achieved monthly performance targets for response time and resolution rates
- Trained new agents on company CRM and support processes.
Education
Associate of Science - Medical Assistance
College of Healthcare Professions
Houston, TX11-2023
Bachelor of Arts - Communications
University of The Philippines
Quezon City, Philippines04-2019
Skills
- Remote Customer Support
- Live Chat & Email Support
- CRM Tools (Zendesk, Salesforce, Freshdesk)
Core Skills
- Call Handling & Phone Etiquette
- Order Processing & Returns
- Conflict Resolution
- Time Management
Certification
- Customer Service Fundamentals - Coursera (2023)
- Remote Work Professional - Linkedln Learning (2022)
Languages
English
Full Professional
Timeline
Customer Service Associate
ABC Solutions Inc.
06.2022 - 06.2025
Customer Service Associate
XYZ Retail Service
01.2020 - 04.2022
Associate of Science - Medical Assistance
College of Healthcare Professions
Bachelor of Arts - Communications
University of The Philippines
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