Meshalin Leon
El Paso,TX
Summary
Knowledgeable professional specializing in the delivery of health education initiatives and programs. Proficient in creating comprehensive lessons, providing detailed instructions and in assessing the need for health education and developing strategies to promote health and wellness. Resourceful in building lasting relationships with key decision makers, customers and team members to further company goals. Advanced in database, benefit administration, customer relations and HIPAA regulations.
Overview
16
16
years of professional experience
Work History
Health Promotion Coordinator
United States Army
10.2023 - Current
- Partnered with agencies and organizations driving improvements in community health.
- Analyzed soldier's mental health using resiliency screenings to create reports for army H2F program directors.
- Administered psycho-educational programs to provide life skills, family support, and community integration services to soldiers.
- Acted as first point of escalation and consultation for technical, procedural and process-related queries.
- Proven ability to develop and implement creative solutions to complex problems.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Completed intake assessment forms and filed clients' charts.
Behavioral Health Intake Coordinator (Temp)
Healthcare Support
04.2023 - 09.2023
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Communicated verification and authorization status updates with the case management department to facilitate decision-making for patient admissions and insurance coverage.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Emergency Dispatch Agent (REMOTE)
Valor VIP
03.2020 - 08.2021
- Dispatched emergency roadside assistance for various insurance companies covered under the Nations Safe Drivers program.
- Answered an average of 75 to 125 calls addressing customer inquiries, solving problems, and providing product information.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Human Resources Assistant
Financial Resources
08.2014 - 10.2016
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
Financial Services Specialist
Bargain Financial
01.2008 - 07.2013
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Discussed financial options with clients and provided informed suggestions.
- Documentation translations from creole to English for Immigrant clients applying for citizenship.
- Generated financial reports and summaries for management review.
- Monitored the status of wire and funds transferred, as well as filing tax returns for Caribbean based community.
- Validated and recorded invoices and resolved discrepancies with vendors.
Education
Master of Science - Master of Science in Public Health
The University of West Florida
Pensacola, FL05.2026
Bachelor of Arts - Psychology
Edward Waters University
Jacksonville, FL05.2019
Skills
- Program Support
- Documentation Proficiency
- Program analysis
- Quality Improvement
- Organizational Policy
- Financial Reporting
- Customer Relations
- Benefits Administration
- HIPAA
- Insurance Verification
- Administration and Management
- Client Needs Assessment
Timeline
Health Promotion Coordinator
United States Army
10.2023 - Current
Behavioral Health Intake Coordinator (Temp)
Healthcare Support
04.2023 - 09.2023
Emergency Dispatch Agent (REMOTE)
Valor VIP
03.2020 - 08.2021
Human Resources Assistant
Financial Resources
08.2014 - 10.2016
Financial Services Specialist
Bargain Financial
01.2008 - 07.2013
Master of Science - Master of Science in Public Health
The University of West Florida
Bachelor of Arts - Psychology
Edward Waters University
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