Meshea Anderson
Austin,TX
Summary
Experienced in retail management with proven success in driving sales, elevating customer experience by creating an atmosphere that sets us apart from other retailers. Passionate about developing high-performing teams for ongoing career growth. Skilled in coaching associates to exceed goals while fostering an upbeat, results-driven environment. Passionate about styling and helping customers feel confident in what they wear, with emphasis on self-expression and what makes them feel good. Known for strong leadership, continuously advancing efficient systems, and drive to create lasting customer impressions.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Reformation
Austin, Texas
05.2024 - Current
- Leading our team to continuously drive sales and KPIs by setting diligent sales floor expectations to provide top-tier customer service.
- Proficient in completing operational tasks, building schedules strategically, and assisting with hiring, onboarding, and training.
- Coached team members to enhance their skills and performance through direct yet supportive feedback.
- Delegated tasks aligned with business needs to foster team member growth and create well-rounded employees.
- Merchandised product effectively by creating appealing color stories while adhering to visual merchandising guidelines.
- Continuously organizing product in stockroom to make best use of the space with consideration of the ebbs and flows of product assortment to maintain efficiency and accurate inventory management.
Floor Supervisor
Mango
Dallas, TX
01.2024 - 05.2024
- Following opening and closing procedures to set up the business for success by setting up daily planner, filling out daily paperwork, and completing audits.
- Monitoring employee performance and providing feedback to improve productivity.
- Focusing on making sales goals and increasing KPI's
- Increasing store sales by cross-selling complementary items.
- Maintaining the sales floor to merchandising standards.
- Creating a unique shopping experience with customers through engagement and assisting with styling merchandise.
- Keeping our team up to date on sales progress, while coaching on opportunities for KPI's.
Assistant Store Manager
Steve Madden
Dallas, TX
06.2021 - 01.2024
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supported team members by teaching selling techniques, assisting in upselling products, and closing sales with customers.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Planned and directed floor merchandising to keep displays presentable and engaging to customers.
- Assisted in employee recruitment, hiring and interview processes.
Server/Bartender
Fiori Italian Restaraunt & Bar
Flower Mound, US
07.2020 - 08.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Trained new employees on restaurant procedures and plating techniques.
- Upsold customers from shelf to premium brands to help boost sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Lead Server and Bartender
Movie Tavern
Denton, TX
03.2017 - 03.2020
- Assists management regularly as Lead Server to aid servers with any problems that may arise and to direct closing tasks to provide a clean and ready store for opening.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained staff on policy and strategic selling tactics to increase business sales.
- Recommended food and drinks to customers based on preference, pairings and special promotions.
Skills
- Creating Unique Shopping Experiences
- Leadership
- Coaching and Development of Teams
- Upselling and closing sales
- Merchandising
- Styling
- Scheduling
- Hiring and Onboarding
- Clienteling
Personal Information
Title: Retail Manager
Accomplishments
- Becoming a crucial hand to driving result as a NSO, and continuously exceeding last year's performance.
- Driving and increasing sales to become a multi million-dollar store.
- Winning a nationwide company sales competition.
Timeline
Assistant Store Manager
Reformation
05.2024 - Current
Floor Supervisor
Mango
01.2024 - 05.2024
Assistant Store Manager
Steve Madden
06.2021 - 01.2024
Server/Bartender
Fiori Italian Restaraunt & Bar
07.2020 - 08.2022
Lead Server and Bartender
Movie Tavern
03.2017 - 03.2020