Meshele Way
Sweet Home
Summary
Resourceful Membership Specialist known for high productivity and efficient task completion. Possess specialized skills in member engagement, database management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring positive member experiences and retention.
Overview
29
29
years of professional experience
Work History
Membership Specialist
Oregon Community Credit Union
Eugene
05.2022 - 07.2025
- As a Customer Service Advisor my primary goal is to was to solve all customer queries and ensure that customers were satisfied with the company's service or products.
- Responding to customer complaints
- Escalating problems to the technical team or other members of the product team
- Updating customer information in the company database
- Providing information about new and existing products and services
- Tracking and processing new orders and refunds
- Making sales and processing payments, when necessary
- Performing administrative tasks as assigned by the Supervisor
Casino Support Agent
ROYAL CARIBBEAN INTL.
Springfield
01.2017 - 10.2021
- Demonstrate best in class service and sales standards while handling inbound telephone calls from direct guests for the purpose of providing general information regarding Royal Caribbean pricing and availability, and securing reservations.
- Service existing bookings and responding to customer inquiries or directing these to the appropriate resource.
- I have been honored with the Captain's Award for the outstanding revenue generating 520% to goal for the month of October 2017, as well as my extraordinary teamwork skills.
- I was recognized as a Emerald Award recipient in May 2018 for having the highest quality scores.
- In my semi-annual review this quarter, I had many areas of exceeding expectations because I constantly set my goals above team average, with the average for the recent quarter well above goal often doubling the goal.
Dispatcher
AAA ARIZONA
Phoenix
01.2014 - 12.2016
- Managed incoming calls by relaying information to service providers.
- Provided safety checks on members waiting on service and resolving any delay issues.
- Multitasking was an essential part of this position due to the hazardous nature of the service conditions.
- I was a key success member of the implementation team for the new real-time dispatch delivery system (AVL).
Member Service Representative
AAA Oregon/Idaho
01.1997 - 12.2014
- I provided top quality service and council members on different membership levels and made sure members had adequate coverage for their needs.
- Utilize appropriate tools and skills to deescalate members in difficult or uncommon situations.
- During my tenure as MSR I was constantly one of the top three of sales leaders, often times top sales associate for my department.
- As a Person-in-Charge I overseen the daily operations of the Emergency Roadside Service Center, with an emphasis on dispatch services.
- I drove process improvements through quality assurance checkups.
- I assured smooth communications between tow drivers and dispatchers.
Education
High School - Business/ Accounting
Nevada Union High School
CaliforniaHospitality Management -
Portland Community College
OregonLane Community College
OregonTimeline
Membership Specialist
Oregon Community Credit Union
05.2022 - 07.2025
Casino Support Agent
ROYAL CARIBBEAN INTL.
01.2017 - 10.2021
Dispatcher
AAA ARIZONA
01.2014 - 12.2016
Member Service Representative
AAA Oregon/Idaho
01.1997 - 12.2014
High School - Business/ Accounting
Nevada Union High School
Hospitality Management -
Portland Community College
Lane Community College