Meshia Davis
Rock Hill,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Document Processor
Randstad
01.2023 - 08.2023
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Maintained document control system and updated work instructions, procedures and associated databases.
Online Chat Representative
Sutherland Global
01.2022 - 09.2022
- Verified information provided during customer interactions is accurate and complete, highlighting any discrepancies or errors.
- Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures
- Walked customers through online demonstrations to support better understanding of product features.
Medical Appointment Scheduler
Pearl Interactive Network
01.2021 - 01.2022
- Scheduled and confirmed appointments.
- Provided exceptional, through effective telephone communication and follow-ups
- Performed well with call metrics, such as call handling time, call disposition, order conversion rates, and customer satisfaction scores.
- Created and maintained accurate and complete records of all customer interactions in job-related software.
- Customer Service Representative
Claims Representative Associate
BroadPath Healthcare
01.2019 - 08.2019
- Corresponded daily with policyholders in a high-volume call center in regard to claims, authorization, or coding issues by assuming issue resolution and exceed departmental requirements
- Resolved high-profile complex cases with customer service complaints to support other team members
- Educated the clients on updated policies and procedures while tailoring a solution to each client's case
- Adhere to scripts, and compliance with company policies and procedures during customer calls
Education
High School Diploma -
Mayo High School For Math Science & Technology
Darlington, SC08.2016
Skills
- Attention to Detail
- Communication
- Call Center Dynamics
- Multitasking and Prioritization
- Time Management
Timeline
Document Processor
Randstad
01.2023 - 08.2023
Online Chat Representative
Sutherland Global
01.2022 - 09.2022
Medical Appointment Scheduler
Pearl Interactive Network
01.2021 - 01.2022
Claims Representative Associate
BroadPath Healthcare
01.2019 - 08.2019
High School Diploma -
Mayo High School For Math Science & Technology
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