Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Messiah Fonseca

San Antonio,TX

Summary

Knowledgeable professional with several years of experience shaping and correcting pieces. Focused on efficiently and accurately developing quality content in line with targets and on schedule. Experience in delegating and managing work of content producers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Data Imagery Editor - 2D

Apple
01.2024 - Current
  • Analyzed and annotated 2D and 3D imagery with a focus on precision and accuracy
  • Crafted strategies to uncover patterns and trends, elevating data visualization effectiveness.
  • Collaborated with teams to improve workflows and resolve technical challenges
  • Leveraged problem-solving skills to identify and correct errors in visual datasets
  • Identified inconsistencies in text or formatting issues within documents.

Customer Service Representative

Charter Spectrum
San Antonio, TX
09.2021 - 01.2023
  • Delivered product knowledge and resolved customer inquiries efficiently.
  • Utilized persuasive communication techniques to resolve issues, and ensure customer satisfaction.
  • Maintained detailed documentation of interactions to inform process improvements.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Conducted regular follow-up calls with customers after resolving their issues.

Assistant Supervisor

SeaWorld Parks and Entertainment
08.2019 - 08.2021
  • Oversaw an eight-person team, guaranteeing compliance with safety standards.
  • Conducted quality assurance checks to maintain service and operational standards.
  • Organized schedules and delegated tasks to meet deadlines effectively.
  • Conducted regular meetings with team members to discuss progress toward goals.
  • Inspected premises regularly to identify potential hazards or maintenance needs.
  • Trained new staff members on company policies, procedures, and job expectations.

Education

3D Generalist - Game Art

Full Sail University
09-2024

Skills

  • Bug tracking
  • Functional testing
  • Regression testing
  • Test Case Documentation
  • Debugging
  • Jira
  • Trello
  • LiDAR Data Analysis
  • 3D modeling tools
  • Clear communication
  • Effective Team Collaboration
  • Project management
  • Annotating 2D imagery
  • Interpreting 2D imagery
  • Geospatial intelligence techniques
  • Error Detection

Certification

  • Fundamentals of Quality Assurance Testing
  • Introduction to Unreal Engine

References

References available upon request.

Timeline

Data Imagery Editor - 2D

Apple
01.2024 - Current

Customer Service Representative

Charter Spectrum
09.2021 - 01.2023

Assistant Supervisor

SeaWorld Parks and Entertainment
08.2019 - 08.2021

3D Generalist - Game Art

Full Sail University

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Messiah Fonseca