Messiah Jackson
Washington,DC
Summary
Professional security specialist with strong focus on safeguarding assets and ensuring safety. Demonstrates reliability and adaptability, consistently meeting needs of dynamic environments. Excels in team collaboration, communication, and conflict resolution while maintaining high standards. Skilled in surveillance, incident response, and access control, always prioritizing results and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Allied Universal Security Services
1400 I ST NW STE 600
09.2024 - Current
- Monitored premises to ensure safety and security for employees and visitors.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms, incidents, and emergencies following established protocols.
- Maintained accurate logs of daily activities and incident reports for accountability.
- Collaborated with law enforcement during investigations or emergency situations as needed.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Examined doors, windows and gates to verify security.
- Issued access cards to authorized personnel to monitor access points.
- Wrote detailed reports of all security breaches and investigations.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Retail Sales Associate
FedEx
1512 14TH ST NW
11.2023 - 06.2024
- Managed inventory levels, ensuring timely restocking of merchandise.
- Trained new associates on customer service protocols and operational procedures.
- Collaborated with team members to meet sales targets and improve service delivery.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Implemented visual merchandising strategies to enhance product presentation and visibility.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Assisted customers with product selections, enhancing overall shopping experience.
Police Cadet
Metropolitan Police Department
2405 Martin Luther King Jr Ave SE
03.2023 - 09.2023
- Assisted in patrol operations, ensuring community safety and compliance with regulations.
- Conducted traffic stops, gathering necessary information to enforce laws effectively.
- Collaborated with senior officers to respond to emergency calls and incidents swiftly.
- Engaged with community members to build trust and encourage crime prevention initiatives.
- Stayed current with evolving law enforcement trends, attending ongoing professional development courses to enhance skills and knowledge applicable to a future career as a police officer.
- Safeguarded sensitive information within department records systems according to established security protocols and confidentiality requirements.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Conducted physical training to keep fit and perform job duties productively.
- Provided informative briefings to update superiors on current situations and responsibilities.
Cashier/Sales Associate
Harris Teeter
900 Army Navy Dr
11.2022 - 03.2023
- Trained new cashiers on register procedures and customer service standards.
- Implemented promotional displays to enhance customer shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Chick-Fil-A Restaurant
1401 Maryland Ave SE
01.2022 - 10.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operations during peak hours.
- Educated customers on promotions and loyalty programs to drive engagement and satisfaction.
- Adapted quickly to changes in store policies and procedures, demonstrating flexibility in dynamic environment.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Courtesy Clerk
Safeway
3830 Georgia Ave NW
04.2022 - 07.2022
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of store aisles and checkout areas.
- Monitored inventory levels, reporting discrepancies to management as needed.
- Engaged with customers to promote loyalty programs and store promotions.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
Education
GED -
Capital Guardian Youth Challenge Academy
Laurel, MD02-2022
Skills
- Report writing
- Incident reporting
- Property patrol
- Crime prevention
- Self-defense tactics
- Vigilant surveillance
- Physical fitness
- Stress tolerance
- Law enforcement collaboration
- Alarm investigation
- Report preparation
- Entrance control
- Adaptable and flexible
- Team player
- Keen observer
- Customer service
- CPR certified
- Cooperative attitude
- Punctuality
- Active listening
- Team leadership
Accomplishments
- Achieved High School Diploma by completing GED with accuracy and efficiency.
- Unarmed Security Officer qualification
Certification
- Licensed SO - September 2024 to September 2026
Timeline
Unarmed Security Officer
Allied Universal Security Services
09.2024 - Current
Retail Sales Associate
FedEx
11.2023 - 06.2024
Police Cadet
Metropolitan Police Department
03.2023 - 09.2023
Cashier/Sales Associate
Harris Teeter
11.2022 - 03.2023
Courtesy Clerk
Safeway
04.2022 - 07.2022
Cashier
Chick-Fil-A Restaurant
01.2022 - 10.2022
GED -
Capital Guardian Youth Challenge Academy