Detail-oriented professional with strong team leadership and project planning skills. Proven success in developing effective training programs and establishing customer service best practices to drive organizational success.
Overview
2
2
years of professional experience
Work History
Merch Leader
Aerie
Charlotte, NC
07.2024 - Current
Developed training programs to enhance staff performance and operational efficiency.
Supervised team operations to ensure adherence to company standards and policies.
Trained employees on products and assigned duties.
Assisted with new hire processing and existing training programs.
Collaborated with cross-functional teams to align project goals with business objectives.
Established best practices for customer service to enhance shopper experiences in-store.
Accounting Tutor
University of North Carolina at Charlotte
Charlotte, NC
06.2025 - 12.2025
Developed customized lesson plans to enhance understanding of complex accounting concepts.
Facilitated one-on-one tutoring sessions, improving student performance and confidence in coursework.
Guided students to develop their own effective note-taking systems for better retention of course content.
Evaluated student progress through regular assessments, identifying areas for improvement and adjusting teaching strategies accordingly.