Metaferia Befekadu
Los Angeles,USA
Summary
Seeking a Paralegal/Legal Assistant role to contribute to the firm's success and further my professional growth. I am eager to learn new skills and continuously improve. I am positive, supportive, energetic, patient, resilient, and adaptable in achieving my career goals.
Over 15 years of experience in preparing, writing, editing, and proofreading confidential materials, correspondences, memos, minutes, and notes. Detail-oriented with a positive outlook Strong interpersonal and organizational skills. Knowledge of legal terminology, litigation procedures, document preparation and Salesforce. Speak and write fluently French.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Intake Specialist
Strategic Legal Practices
04.2024 - Current
- Contact clients to gather client and vehicle information
- Provide explanations regarding California lemon law
- Conduct outbound outreach to potential clients through various contact methods (phone, email, text) to complete files
- Offer an overview of the retainer agreement and assist clients in signing the agreement
- Explain the subsequent steps and obtain all required documents
Calendar Clerk and Customer Service
CourtCall LLC
06.2009 - 02.2024
- Facilitated telephonic and video court appearances
- Provided detailed explanations of CourtCall remote services and associated fees
- Verified court case information
- Communicated with courts
- Processed payments
- Proofread and dispatched documents
- Assisted attorneys and clients with establishing remote connections
- Moderated video and audio court appearances
- Resolved connection issues
- Sent courtesy notices to law firms
- Translated documents into French
- Supported French-speaking customers
Travel Agent
Selam Travel
06.2008 - 05.2009
- Made travel reservations
- Marketed air tickets and tour packages
- Arranged accommodation and other services
- Answered inquiries
- Informed customers about consular, customs, currency, and regulations
- Managed correspondence and itineraries
- Processed payments
Education
Degree of Associate of Arts - Paralegal
West Los Angeles College
12.2024
Certificate of Achievement - Cloud Computing
West Los Angeles College
12.2020
Post Graduate Diploma - International Relations and Diplomatic Communication
Ethiopian International Institute for Peace and Democracy
06.2002
Certificate of Specialization - Communication and Diplomacy
International Institute of Public Administration - IIAP
12.2001
BA - Political Science
University of New Delhi
01.1995
Skills
- Collaboration
- Interpersonal skills
- Organization
- Prioritization
- Problem-solving
- Time management
- Computer proficiency
- Customer service
Certification
Certification of Achievement - Paralegal
Languages
French
Native or Bilingual
Timeline
Intake Specialist
Strategic Legal Practices
04.2024 - Current
Calendar Clerk and Customer Service
CourtCall LLC
06.2009 - 02.2024
Travel Agent
Selam Travel
06.2008 - 05.2009
Certificate of Achievement - Cloud Computing
West Los Angeles College
Post Graduate Diploma - International Relations and Diplomatic Communication
Ethiopian International Institute for Peace and Democracy
Certificate of Specialization - Communication and Diplomacy
International Institute of Public Administration - IIAP
BA - Political Science
University of New Delhi
Certification of Achievement - Paralegal
Degree of Associate of Arts - Paralegal
West Los Angeles College
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