Metkel Solomon
Los Angeles,USA
Summary
Enthusiastic, professional, team player and hard-working family man with 3 kids. Over 10 years of experience in customer service. Who excels at analyzing, prioritizing and completing task in a professional manner.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Department Manager
Sprouts Farmers Market Inc
Los Angeles, USA
09.2018 - Current
- Oversaw daily operations of grocery department, optimizing workflow for improved customer experience.
- Managed inventory levels and coordinated product ordering to maintain product freshness and availability.
- Trained and mentored team members on customer service standards, enhancing team capability and customer satisfaction.
- Grocery - Los Angeles, CA
Type 2 Wildland Firefighter
U.S Forest Service
Los Angeles, USA
03.2012 - Current
- Constructed direct and indirect hand line to contain fire spread, followed by mopping up to ensure safety and prevent flare-ups.
- Executed brush cleaning tasks to enhance fire safety and ground visibility.
- Los Angeles, USA
Teacher's Assistant
VSAP
Los Angeles, CA
09.2022 - 11.2025
- Assisted lead trainers during training sessions
- Assisted with hands-on lab activities for trainees
- Guided trainees through technical exercises to reinforce understanding
- Provided support to FSTs and call center agents
Education
Some College Coursework Completed - Business Management, construction
El Camino College
High School or equivalent - Business and Managerial Economics
Long beach polytechnic high school
Skills
- Field Support Technician
- Team leader
- Customer Service
- Call Center agent
Certification
- RT-130 Basic Firefighter Training, Greg Herrera, 03/01/14
- RT 130 Basic Firefighter Training, Greg Herrera, 03/01/13
Languages
Tigrigna
Professional Highlights
- Expert customer service provider
- Certified wildland firefighter
- Knowledge of chainsaw and other hand tools
- Cash register
- Construction demolition
Awards
- 2023 U.S. Election Assistance Commission Clearinghouse Award – Outstanding Innovations in Elections
- 2024 National Association of Counties (NACo) Achievement Award – Program Award Winner
- 2025 Globee Award for Technology Education Achievement
Hobbies and Interests
- Hiking/Backpacking
- Sports
- Exercise/gym
- Cooking
- Music/dj
Timeline
Teacher's Assistant
VSAP
09.2022 - 11.2025
Department Manager
Sprouts Farmers Market Inc
09.2018 - Current
Type 2 Wildland Firefighter
U.S Forest Service
03.2012 - Current
Some College Coursework Completed - Business Management, construction
El Camino College
High School or equivalent - Business and Managerial Economics
Long beach polytechnic high school