Metlissa Patten
Atlanta,GA
Summary
Accomplished social services professional with over 10 years of progressive experience in case management, housing services, and family advocacy. Skilled in leading teams, developing self-sufficiency strategies, managing partnerships, and driving measurable resident outcomes. Adept at working with diverse and low-income populations, leveraging data-driven practices to foster family success, economic empowerment, and community engagement. Recognized for integrity, resilience, and a collaborative leadership style that advances organizational missions and transforms lives.
Overview
12
12
years of professional experience
Work History
Medical Case Manager
AID Atlanta
Atlanta, GA
03.2022 - Current
- Provide individualized counseling and support to clients living with HIV, ensuring confidentiality and quality service delivery.
- Coordinate appointments, assessments, and referrals, increasing access to comprehensive care.
- Utilize data systems to track progress, document outcomes, and support reporting requirements.
Case Manager / Life Coach
Ladies with Visions, Inc.
Atlanta, GA
04.2016 - Current
- Mentor and coach youth and young adults, fostering goal setting, educational achievement, and life planning.
- Coordinate and host youth development programming, workshops, and community engagement activities.
- Collaborate with families and guardians to develop treatment and support plans tailored to youth needs.
Housing Case Manager
AID Atlanta
Atlanta, GA
01.2021 - 03.2022
- Oversaw housing assistance for clients, completing applications for rent and utility support in compliance with HOPWA and HUD standards.
- Advocated for clients, reducing financial barriers and securing housing stability for over 34 households.
- Built strong relationships with landlords, vendors, and community partners to expand resources.
- Created and managed individualized case plans, ensuring measurable progress toward self-sufficiency.
Family Advocate / Case Manager
Neighbor to Family
Lithonia, GA
09.2013 - 09.2018
- Directed family advocacy services for over 25 families, guiding case plans, interventions, and service referrals.
- Conducted audits of case files, ensuring compliance with agency and state standards for grants purposes.
- Provided guidance on navigating legal and educational systems for families.
- Conducted home visits and kept in contact with families by phone in accordance with agency policies.
- Facilitated family team meetings, crisis interventions, and referrals to community resources.
- Delivered comprehensive assessments and strength-based strategies to empower parents and children.
Education
Master of Public Administration -
Strayer University
Atlanta, GA01.2016
Bachelor of Social Work -
Georgia State University
Atlanta, GA01.2013
Associate of Science -
Atlanta Metropolitan College
Atlanta, GA01.2011
Skills
- Program & Initiative Leadership
- Family & Resident Success Strategies
- Case Management & Compliance (HUD, HOPWA)
- Community Outreach & Engagement
- Strategic Partnerships & Collective Impact
- Staff Training, Supervision & Performance Management
- Data Systems, Reporting & Continuous Improvement
- Grant & Regulatory Compliance
- Crisis Intervention & Advocacy
- Motivational Leadership & Team Building
Professional Highlights
- 10+ years of experience in family advocacy, housing, and resident success services.
- Proven ability to supervise and train staff, ensuring productivity, compliance, and accountability.
- Strong record of building partnerships with nonprofits, community organizations, and service providers.
- Expertise in program compliance, outcome tracking, and continuous improvement strategies.
Timeline
Medical Case Manager
AID Atlanta
03.2022 - Current
Housing Case Manager
AID Atlanta
01.2021 - 03.2022
Case Manager / Life Coach
Ladies with Visions, Inc.
04.2016 - Current
Family Advocate / Case Manager
Neighbor to Family
09.2013 - 09.2018
Master of Public Administration -
Strayer University
Bachelor of Social Work -
Georgia State University
Associate of Science -
Atlanta Metropolitan College
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