Mettie Johnson
Las Vegas,NV
Summary
Authorized to work in the US for any employer Highly motivated employee with a desire
to take on new challenges. Strong work ethic, adaptability, and exceptional
interpersonal skills. Great at working effectively unsupervised and quickly mastering
new skills. A hardworking employee with customer service, multitasking, and time
management abilities. Devoted to giving every customer a positive and memorable
experience. Skilled in working under pressure and adapting to new situations and
challenges to best enhance the organizational brand. Persuasive communicator
and analytical in solving customers' problems. Compassionate about healthcare and caring for individuals with health needs. Skilled in the fast-food industry and dealing with customer satisfaction in person or a financial setting.
Overview
6
6
years of professional experience
Work History
Account Manager
Barclays
07.2020 - Current
- Assisted in a pilot program for a new telecommunication system that will increase technology quality for Account Managers and Customers.
- Understood the Reason for Delinquency to find and negotiate payments and payment plans.
- Exceeded customer satisfaction by building rapport with clients, displaying empathy, and offering customized solutions to their problems.
- Verified compliance with relevant laws, regulations, and best practices related to customer account management.
- Called out and took inbound and outbound calls for customers who were reaching charge-offs and found personable resolutions.
- Met compliance goals and exceeded customer satisfaction by receiving 20-40 positive surveys from customers a month.
Dietary Health Aide
Premier Health & Rehabilitation Center
08.2021 - 04.2022
- Strategized an easier method of tracking patients' dietary restrictions. which helped team members give patients their food in a time-efficient manner.
- Maintained a clean and organized kitchen to provide exceptional service to our patients, staff members, and visitors.
- Prepared food every night at the end of my shift to help the morning shift provide a higher quality of care, empathy, and service.
- Improved patient comfort by providing attentive and compassionate care.
- Reported Dietary changes to supervisors as needed.
Cashier/ Sandwich Artist
Subway
04.2019 - 08.2021
- Aided coworkers in processing refunds, discounts, and when needing to process refunds, discounts, or dissatisfied customers
- Assisted customers and coworkers with returns, refunds, and resolving transaction issues.
- Adhered to health and safety regulations by engaging in appropriate training, and seeking help from management as needed.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High school diploma -
Mount Miguel High School
Spring Valley, CA01.2016
Skills
- Goal-oriented mindset
- Debt recovery strategies
- Call center experience
- Complex Problem-solving
- Negotiation
- Account management
- Payment Acceptance
- Payment plan development
- Organization skills
- Put 120 percent into everything done
- Compassionate and caring
- Telecommunication System Knowledge
- Teamwork and collaboration
- Customer service
- Cold and Warm Calling
- Problem-solving abilities
- Empathy and Reliability
- Multitasking Abilities
- Patient care
- Meal preparation
- Nutrition support
- Self-motivation
- Adaptability
- Kitchen organization
- Cleaning and sanitization
- Supply restocking
- Food safety
- Money handling
- Order Accuracy
- Hard Work Ethic
- Honest and Reliable
- Cash Management Skills
- Customer rapport
- Goal setting
- Persuasive negotiations
Awards
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Languages
English
Timeline
Dietary Health Aide
Premier Health & Rehabilitation Center
08.2021 - 04.2022
Account Manager
Barclays
07.2020 - Current
Cashier/ Sandwich Artist
Subway
04.2019 - 08.2021
High school diploma -
Mount Miguel High School
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