Metzly Duran
San Jose,CA
Summary
Dynamic and detail-oriented professional with experience at Starbucks and Sauced Bbq & Spirits. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in time management and quality control, adept at thriving in high-pressure environments while maintaining a clean and organized workspace. Fluent in Spanish, fostering connections with diverse clientele.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Santa Clara, CA
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Prepare a variety of handcrafted beverages and food items while adhering to company quality and safety standards.
- Maintain efficiency during high-volume hours by multitasking, prioritizing tasks, and collaborating with team members.
- Handle cash and digital transactions accurately, processing orders quickly while maintaining attention to detail.
- Uphold Starbucks' brand values by fostering customer connections and personalizing the guest experience.
- Assist with store operations, including inventory management, restocking supplies, and maintaining a clean workspace.
Host, Server, Expo/Food Runner
Sauced Bbq & Spirits
San Jose, CA
03.2023 - 05.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
High School Diploma -
Boynton High School
San Jose06.2024
Bachelor Of Arts - Psychology
San José City College
San Jose, CASkills
- Time management
- Attention to detail
- Team player
- Adaptive and creative
- Safe food handling
- Quality control
Certification
- Food Handlers Card
- RBS Certification
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
08.2024 - Current
Host, Server, Expo/Food Runner
Sauced Bbq & Spirits
03.2023 - 05.2025
High School Diploma -
Boynton High School
Bachelor Of Arts - Psychology
San José City College