Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Service Advisor
MDL AUTO SERVICE
TUCKER, GA
01.2017 - Current
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve bottom line.
Developed estimates by costing materials, supplies and labor.
Maintained high customer satisfaction standards to meet or exceed targets.
Effective liaison between customers and internal departments.
Technician
Jim Ellis Volkswagen
Atlanta, GA
01.2016 - 01.2017
Maintained quality assurance and customer satisfaction objectives.
Conducted tests of components and systems to evaluate performance and identify concerns.
Organized work to meet demanding production goals.
Completed job reports and logs immediately following service calls.
Utilized control mechanisms and hands-on procedures to operate machines.
Technician
Rick Hendrick Chevrolet Of Buford
Buford, GA
01.2015 - 01.2016
Maintained quality assurance and customer satisfaction objectives.
Executed diagnostics, troubleshooting and evaluations on customer vehicles.
Completed job reports and logs immediately following service calls.
Organized work to meet demanding production goals.
Conducted tests of components and systems to evaluate performance and identify concerns.