DIEGO LUZ
Tucker,GA
Summary
Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Service Advisor
MDL AUTO SERVICE
TUCKER, GA
01.2017 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Effective liaison between customers and internal departments.
Technician
Jim Ellis Volkswagen
Atlanta, GA
01.2016 - 01.2017
- Maintained quality assurance and customer satisfaction objectives.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Utilized control mechanisms and hands-on procedures to operate machines.
Technician
Rick Hendrick Chevrolet Of Buford
Buford, GA
01.2015 - 01.2016
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on customer vehicles.
- Completed job reports and logs immediately following service calls.
- Organized work to meet demanding production goals.
- Conducted tests of components and systems to evaluate performance and identify concerns.
Education
High School Diploma -
Shiloh High School
Snellville, GA2014
Skills
- Multitasking and Organization
- Calm and Professional Under Pressure
- Interpretation and Translation Services
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Service Recommendations
Languages
English
Spanish
Timeline
Service Advisor
MDL AUTO SERVICE
01.2017 - Current
Technician
Jim Ellis Volkswagen
01.2016 - 01.2017
Technician
Rick Hendrick Chevrolet Of Buford
01.2015 - 01.2016
High School Diploma -
Shiloh High School