Summary
Overview
Work History
Education
Skills
Timeline
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Meylin Ly Rojas

Heredia,Mercedes Norte

Summary

With a proven track record at TransUnion, I excelled in delivering technical support with a 99% QA score, highlighting my analytical thinking and user support skills. My experience spans improving customer satisfaction and streamlining data accuracy, showcasing my ability to manage tasks efficiently and communicate effectively.

Overview

17
17
years of professional experience

Work History

Customer Support Operations

TransUnion
Costa Rica, Heredia
11.2019 - Current
  • Technical support is available via phone, chat, and email.
  • Act as a point of contact for Localeze Tier 2 support.
  • Ensure the resolution of Caller ID and Localeze requests with an average of 99% QA score.
  • Assure caller name accuracy for CNAM changes.
  • Update information for local businesses for our Localeze database.
  • Collaboration with the product team to find solutions and improve the customer experience.
  • Resolving issues related to account settings and product usage.

Customer Service Representative

Neustar Inc
Costa Rica, Heredia
11.2016 - 11.2019
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Handled customer inquiries, billing questions, payments, and service requests.
  • Anticipated needs and resolved problems to keep customers happy.

Data Entry Typist

Amacai CR.
Costa Rica, Heredia
06.2008 - 06.2016
  • Collected data for entry from multiple sources.
  • Minimized errors with proper verification and classification of data.
  • Entered a large volume of information daily, with a high degree of accuracy.

Education

High School Diploma -

Colegio Humanista Bilingüe Del Monte
San Rafael Heredia

Hotel Administration

Universidad De Turismo
San Jose Costa Rica

Skills

  • User support
  • Written communication
  • Cultural awareness
  • Analytical thinking
  • Time management
  • Microsoft Word
  • Task prioritization
  • Technical documentation

Timeline

Customer Support Operations

TransUnion
11.2019 - Current

Customer Service Representative

Neustar Inc
11.2016 - 11.2019

Data Entry Typist

Amacai CR.
06.2008 - 06.2016

High School Diploma -

Colegio Humanista Bilingüe Del Monte

Hotel Administration

Universidad De Turismo

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Meylin Ly Rojas