Maryrose Graham

Help Accounts with any problems that they had with their program with QuicBooks.. dealt with high struggling customers to get the accounting software working right. Dealt with all situations that had customer's calling for help in a timely manner

• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Utilized CRM software to track customer interactions and maintain accurate records.
• Collaborated with team members to enhance support processes and improve response times.
• Monitored customer feedback to identify trends and recommend service improvements.
• Conducted follow-up communications with customers to ensure satisfaction and gather additional feedback.
• Implemented best practices for handling escalated issues, ensuring timely resolution and enhanced customer experience.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

• Conducted regular performance evaluations, providing constructive feedback to team members for professional growth.
• Analyzed customer feedback data to identify trends, implementing changes to improve service quality.
• Monitored inventory levels and coordinated with suppliers to ensure stock availability for customers.
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Coached employees through day-to-day work and complex problems.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
• Supervised customer service team, ensuring high standards of service delivery and operational efficiency.
• Implemented training programs for new staff, enhancing product knowledge and customer interaction skills.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
• Researched and corrected customer concerns to promote company loyalty.
• Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
• Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
• Created customer support strategies to increase customer retention.
• Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.

• Conducted regular performance evaluations, providing constructive feedback to team members for professional growth.
• Analyzed customer feedback data to identify trends, implementing changes to improve service quality.
• Monitored inventory levels and coordinated with suppliers to ensure stock availability for customers.
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Coached employees through day-to-day work and complex problems.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
• Supervised customer service team, ensuring high standards of service delivery and operational efficiency.
• Implemented training programs for new staff, enhancing product knowledge and customer interaction skills.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
• Researched and corrected customer concerns to promote company loyalty.
• Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
• Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
• Created customer support strategies to increase customer retention.
• Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.