Mey Lyn Anton Balvin
Burtonsville,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Organized, motivated seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Associate, Member Experience
Kaiser Permanente
Silver Spring, MD
01.2017 - Current
- Greeted members upon arrival and provided assistance with membership inquiries.
- Collected deposits or payments and arranged for billing.
- Enhanced member relationships by providing excellent service during each interaction.
- Provided customer service to resolve any issues or concerns that arose during a member's visit.
- Completed day-to-day duties accurately and efficiently.
- Entered demographic data into the electronic health record system.
- Verified insurance coverage for patients prior to treatment or admission.
- Identified needs of members promptly and efficiently.
- Maintained and updated health information systems with new patient data or changes in medical records.
- Processed requests for release of medical records in accordance with applicable laws and regulations.
- Utilized computer systems to manage patient demographics, clinical encounters, billing information, and other administrative tasks.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Monitored compliance with HIPAA regulations regarding patient privacy rights.
Customer Service
SOMAT LLC
Silver Spring, MD
06.2013 - 07.2017
- Remained courteous and calm, even during moments of customer dissatisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
A.A Health Information Management -
Montgomery College
Rockville, MD05-2025
A.A. General Studies SSAH -
Montgomery College
01.2020
Certified in Nursing Assistant -
Skills
- Member experience
- Inquires and requests
- Effective Communication
- Health Information Systems
- Conflict resolution
- Positive attitude
- Electronic Health Records Management
- Interpersonal and Written Communication
- Proficient in Microsoft, Teams, Outlook, Excel
- Accurate Documentation
Personal Information
Title: Associate, Member Experience
Awards
- EMPLOYEE OF THE MONTH - January 2022/ Kaiser Permanente
- DCSM HIGHEST TOTAL SERVICE SCORE - Quarterly/ Kaiser Permanente
- REGISTRATION STAFF COURTESY/PROFESSIONALISM - August 2021/ Boston University
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Associate, Member Experience
Kaiser Permanente
01.2017 - Current
Customer Service
SOMAT LLC
06.2013 - 07.2017
A.A Health Information Management -
Montgomery College
A.A. General Studies SSAH -
Montgomery College
Certified in Nursing Assistant -
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