Cynthia Smith Roepke

• Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
• Transforming a Member Experience and New LIfestyle after Hurricane Ian
• Improved employee retention through effective hiring, training, and performance evaluation practices.
• Organized and oversaw special events such as themed social events, tournaments and off property activities.
• Partnered across departments to run smooth, professional events and activities.
• Developed partnerships with external vendors and suppliers to obtain quality products and services.

Created, planned and executed all Special Events

Increase Sales over Budget Annually, from 1.2 million to now 2.4 million

Increase Member Participation

Create Budget

Oversee Training Programs

Create Menus

Create Wine Lists

Mentor Management Staff

• Hired and managed all FOH Employees
• Worked with HR Dept on H2B Program
• Motivated staff to perform at peak efficiency and quality

• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
• Created FOH , BOH , and Supervisor Employee Manuals
• Managed budget implementations, employee reviews, training, schedules and contract negotiations
• Devised and deployed successful marketing strategies, dramatically boosting store ranking
• Identified and capitalized on community business opportunities with effective networking

• Prepared and Managed Budgets
• Hired and Trained all FOH Staff
• Managed Multiple Food and Beverage Venues
• Created, Planned & Executed all Special Events
• Budgets Ranging from $500.00- $250,000.00
• Attendance from 12 members - 600 members
• Mentored Asst. Managers
• Mentored College Students with Interns in Hospitality for two local Universities
• Established Member Profile

• Booked large groups for weddings, seminars, conferences and other events
• Created, Plan & Executed all Special Events
• Increased Sales over Budget Annually
• Developed Annual Social Calendar for over 10 years
• Provided exceptional service to guests by immediately addressing needs and requests
• Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products