Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Michael Fernandez

Riverside,CA

Summary

Dynamic leader with proven success at multiple positions within widely known companies, adept in inventory management and fostering customer loyalty. Excelled in collaborative leadership, driving team development, and implementing promotional events to boost brand visibility. Achieved significant improvements in customer experience, showcasing a commitment to continuous learning and adaptability. Always willing to learn and try new things that expand life and work experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Store Supervisor

Starbucks
Colton, CA
03.2024 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints or escalated them to the Store Manager as needed.
  • Assisted customers with product selection or ordering process when required.
  • Tracked store inventories and ordered new materials to prevent shortages.
  • Created detailed reports for management regarding store operations including sales figures, returns and exchanges data, labor costs.
  • Created successful plans to maximize profits and reduce loss.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.

Assistant Manager

Vans Shoes
Lake Elsinore, CA
04.2021 - 03.2024
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Provided training to new employees on company policies and procedures.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Team Leader/Host

Apex Leadership Company
Riverside, CA
06.2018 - 03.2021
  • Designed contracts, collected fees, and booked venues for events.
  • Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
  • Collaborated with clients to identify their goals and expectations from the event.
  • Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
  • Managed event budgets, ensuring all events were delivered within financial constraints.
  • Developed and maintained event timelines, ensuring all tasks were completed on schedule.
  • Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.

Education

Associate of Arts - Communications

Norco College
Norco, CA
06-2014

Associate of Science - Sociology

Norco College
Norco, CA
06-2014

High School Diploma -

Corona High School
Corona, CA
06-2011

Skills

  • Employee scheduling
  • Customer loyalty and retention
  • Inventory management
  • Conflict resolution
  • Customer experience management
  • Bank and safe deposits
  • Coordinating Promotional Events
  • Team development
  • Positive Demeanor
  • Collaborative Leadership
  • Adaptable Task Management
  • Committed to Continuous Learning

Affiliations

  • Hockey Player
  • Music Creator
  • Film Enthusiast

Accomplishments

  • 10x Highest Monthly Sales (Vans) (Lake Elsinore, CA)
  • 2014 Division 3 champion (Hockey) (Riverside, CA)
  • 1x Store of the Quarter (Starbucks) (Colton, CA)

Certification

  • CA State Prelicense Certification
  • PBIS Certified
  • 1st Place Industrial Woodworking Expo

Languages

Spanish
Professional

References

References available upon request.

Timeline

Assistant Store Supervisor

Starbucks
03.2024 - Current

Assistant Manager

Vans Shoes
04.2021 - 03.2024

Team Leader/Host

Apex Leadership Company
06.2018 - 03.2021

Associate of Arts - Communications

Norco College

Associate of Science - Sociology

Norco College

High School Diploma -

Corona High School

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Michael Fernandez