Mfume' Kalu
Sarasota
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths, multi-tasking skills and superior work ethic.
Overview
10
10
years of professional experience
Work History
Sales Associate
Sherwin-Williams Paint Store
02.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Park Ranger
Department Of Environmental Protection
04.2019 - 12.2021
- Trained on fire protection, containment procedures and applied skills in fire fighting.
- Guided tours for park visitors with focus on informative and safe visits.
- Educated visitors on area wildlife and regional history during tours and presentations.
- Maintained trail systems through regular inspections and repair work, ensuring safe access for visitors.
- Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Distributed park and trail maps, provided park information and answered customer service questions.
- Enhanced visitor experience by providing informative guided tours and educational programs on park history, flora, and fauna.
- Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
- Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Ship From Store Associate
Walmart
10.2017 - 03.2018
- Developed strong rapport with customers and created positive impression of business.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Located merchandise across various stores to address customer needs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Hospital Corpsman
U.S. Navy Active Duty
05.2014 - 05.2017
- Coordinated inventory management efforts for medical supplies, minimizing waste while ensuring adequate stock levels for seamless operations.
- Reduced infection rates by diligently adhering to strict sterilization protocols when handling equipment and preparing patients for procedures.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Educated patients on preventative care measures, promoting overall health and well-being through informed decision making.
- Utilized medical instruments to perform minor surgeries and other procedures.
- Followed all safety protocols and took necessary precautions while providing care.
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Assisted in the development of patient care plans, offering valuable input based on clinical observations and expertise.
- Streamlined clinic operations by assisting with scheduling appointments, managing patient flow, and coordinating follow-up care as needed.
- Participated in ongoing professional development opportunities to stay current on industry best practices, ultimately elevating the quality of patient care provided.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Supported medical staff in providing patient care in high-demand hospital environment.
Truck Unloader
FedEx
11.2013 - 04.2014
- Adhered to company safety protocols and complied with OSHA standards.
- Enhanced workplace safety with thorough inspections of truck cargo spaces before initiating unloading procedures.
- Increased efficiency by organizing and streamlining unloading processes.
- Worked with team members to move and load cargo properly and safely.
- Coordinated with truck drivers and dispatchers to have cargo picked up on time and according to schedule.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Boosted operational performance by undergoing regular training sessions on new equipment usage, safety protocols, and industry best practices related to truck unloading procedures.
Education
High School Diploma -
Palmetto High School
Palmetto, FL06.2013
Skills
- Friendly, Positive Attitude
- Networking
- Analytical Thinking
- Conflict Resolution
- Task Prioritization
- Calm Under Pressure
- Teamwork and Collaboration
- Organization and Time Management
Timeline
Sales Associate
Sherwin-Williams Paint Store
02.2022 - Current
Park Ranger
Department Of Environmental Protection
04.2019 - 12.2021
Ship From Store Associate
Walmart
10.2017 - 03.2018
Hospital Corpsman
U.S. Navy Active Duty
05.2014 - 05.2017
Truck Unloader
FedEx
11.2013 - 04.2014
High School Diploma -
Palmetto High School