M. Gabrielle Palomo

• Lead full-cycle recruitment efforts supporting clinical healthcare operations across multiple markets.
• Source, interview, evaluate, and onboard qualified healthcare professionals while maintaining compliance with organizational and regulatory requirements.
• Mentored and coached recruiters on sourcing strategies, interviewing techniques, candidate engagement, and recruitment best practices to enhance overall recruitment effectiveness.
• Developed and delivered recruiter training and onboarding materials, including presentations, to standardize processes and elevate performance.
• Analyze recruiting metrics, workforce trends, and labor market data to support hiring strategies and workforce planning.
• Collaborated with clinical leadership, operations, and human resources to tackle staffing challenges and enhance employee retention strategies.
• Maintain highly accurate candidate documentation while ensuring HIPAA compliance and confidentiality.
• Build long-term candidate relationships through proactive communication and consultative recruiting practices.
• Support organizational initiatives focused on employee engagement, retention, and continuous process improvement.

• Led, coached, and mentored team members by providing ongoing training, performance feedback, and operational support.
• Delegated responsibilities and coordinated workflow to enhance team productivity and operational efficiency.
• Supported recruiting, onboarding, and training of new employees, promoting adherence to company policies and service standards.
• Supervised daily front-of-house operations, ensuring exceptional guest experiences in a fast-paced, high-volume entertainment environment.
• Resolved guest concerns and service escalations while maintaining a positive guest experience.
• Partnered with management to support staffing, scheduling, and cross-department communication.
• Ensured compliance with food safety regulations, sanitation procedures, and responsible alcohol service, upholding company policies.
• Managed inventory monitoring, stock replenishment, and supply organization to support uninterrupted daily operations while minimizing product loss.
• Oversaw the storage, handling, and sale of alcoholic beverages, ensuring compliance with state regulations, age verification requirements, and company standards.
• Assisted with cash handling, point-of-sale reconciliation, and operational reporting while maintaining financial accuracy and accountability.
• Supported opening and closing procedures, ensuring operational readiness and adherence to established processes.
• Fostered a collaborative, team-oriented culture through mentorship, accountability, and continuous improvement.

• Monitored guest safety throughout the indoor waterpark while maintaining a safe and family-focused environment.
• Performed emergency water rescues and administered CPR and first aid following Ellis & Associates emergency response protocols.
• Completed detailed incident reports and documented safety concerns accurately and professionally.
• Trained newly hired lifeguards on waterslide operations, safety procedures, and emergency response expectations.
• Operated waterslides and aquatic attractions while ensuring compliance with operational safety standards.
• Earned and maintained Ellis & Associates Lifeguard Certification and CPR certification.
• Recognized as Lifeguard of the Month on multiple occasions for exceptional performance and commitment to guest safety.
• Completed cross-training and obtained certification for operating seasonal Ropes Course, ensuring guest safety during activities.
• Served as Outdoor Pool Attendant during peak seasonal operations, ensuring a safe environment for swimmers.
• Cross-trained with the Security department and served overnight as a Fire Guard conducting routine safety inspections.
• Assisted the Maintenance department with facility upkeep, including pressure washing waterpark attractions and common areas.
• Delivered exceptional customer service while maintaining composure during emergency situations.

• Delivered exceptional guest service while serving high volumes of guests in a fast-paced theme park environment.
• Managed bar operations independently during assigned shifts, maintaining accountability for beverage preparation, inventory, cash handling, and guest satisfaction.
• Ensured compliance with Virginia alcohol regulations through ID verification and responsible alcohol service.
• Monitored inventory levels, restocked products, changed kegs, and maintained organized storage areas.
• Cross-trained across multiple food and beverage venues to support staffing needs throughout the park.
• Assisted new employees by demonstrating operational procedures and service expectations.
• Supported large-scale seasonal events including Food & Wine Festival and Bier Fest while efficiently serving hundreds of guests per shift.
• Processed cash and electronic transactions while maintaining financial accuracy and accountability.
• Consistently received positive guest feedback and earned multiple Star Pins recognizing exceptional customer service.
• Maintained compliance with food safety, sanitation, and operational standards.

Relevant Coursework

• Criminal Investigations
• Forensic Psychology
• Criminal Law
• Constitutional Law
• Criminal Procedure
• Evidence
• Research Methods
• Statistics
• Sociology
• Psychology
• Ethics
• Victimology
• Juvenile Justice

Relevant Coursework

• Organizational Psychology
• Consultation Psychology
• Leadership Psychology
• Organizational Development
• Organizational Assessment
• Employee Motivation
• Workforce Analytics
• Change Management
• Group Dynamics
• Research Methods
• Statistics
• Ethical Leadership