Mary Grace Prescott
Denton,TX
Summary
Motivated and versatile professional with experience in customer service, retail management, advocacy, administrative support, and childcare. Skilled at leading teams, supporting children and families, resolving conflicts, and keeping organized records. Member of Phi Theta Kappa Honor Society, with a background in Criminal Justice and a commitment to ethical leadership and community impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Early Preschool Teacher
Primrose Schools
01.2025 - Current
- Kept children ~16 children between ages of 2 and 4 safe and secure with vigilant oversight.
- Supported children with special needs by adapting lesson plans and providing appropriate accommodations for their success.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
BIPP Advocate Intern
Denton County Friends of the Family
01.2025 - 05.2025
- Provided support to individuals in the Batterers Intervention and Prevention Program (BIPP) at Denton County Friends of the Family.
- Assisted in the development and delivery of educational sessions focused on reducing domestic violence recidivism.
- Collaborated with program facilitators to create a safe and supportive environment for clients.
- Documented client progress, tracked participation, and ensured adherence to program guidelines.
- Coordinated with community resources to connect clients with essential support services.
- Contributed to case management efforts, empowering clients to make positive life changes while promoting accountability and responsibility within family dynamics.
Seasonal Assistant Manager
Spirit Halloween
08.2023 - 11.2024
- Helped with beginning-of-season store setup and conducted end-of-season store teardowns and inventory management.
- Greeted and engaged with every customer, providing a welcoming experience, and inquired about their needs and preferences to offer tailored solutions.
- Effectively upsold to enhance customers' costume selections; easily turned a $50 ticket into a $150 ticket.
- Managed up to four tills, ensuring accuracy and efficiency, as well as handling counts between shift changes and opening/closing.
- Counted and validated all cash registers, ensuring accurate deposits; handled the deposit runs and made changes when needed.
- Closed the store and executed cleaning and restocking procedures to ensure a smooth transition.
- Completed comprehensive end-of-day paperwork to maintain records.
Soap Maker
Buff City Soap
12.2023 - 09.2024
- Greeted every guest and informed them about our brand missions, our best-selling products, and answered any questions they may have.
- Introduced guests to our rewards program and incentives, walked them through the process of signing up and completing their membership.
- Produced products ranging from cold process soap, body care, and even laundry detergent. Accurately followed recipes and production standards.
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales.
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items.
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale.
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas monthly.
Store Manager
PACK 'N' MAIL
01.2023 - 12.2023
- Oversaw daily store operations, including opening and closing procedures, store maintenance, and cleanliness.
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
- Managed cash registers, performed accurate till counts, and handled nightly/monthly paperwork.
- Provided personalized assistance to customers, encompassing tasks such as creating shipping labels, notarizing documents, tracking parcels, and ensuring proper packaging and shipment.
- Maintained mail sorting and storage for regular personal mailbox holders.
- Resolved customer and courier conflicts with tact and professionalism.
- Assisted customers in creating claims for lost or damaged parcels, ensuring prompt resolution.
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints.
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction.
Usher/Ticket Taker
Live Nation
02.2022 - 07.2023
- Greeted guests warmly and attentively, assessing their needs and preferences.
- Delivered accurate and prompt responses to guest inquiries, providing guidance and assistance as required.
- Escorted guests to their seats, ensuring a seamless and enjoyable experience.
- Filed guests through lines efficiently, while validating tickets and ensuring venue safety.
- Went above and beyond to create memorable and personalized interactions with guests, leaving lasting positive impressions.
Supervisor
Party City Corporation
06.2022 - 01.2023
- Supervised balloon exports and imports, ensuring efficient and accurate completion of customer orders.
- Provided expert guidance to customers, assisting with balloon selection and placing future pickup orders.
- Addressed inquiries from associates and customers, delivering comprehensive knowledge of balloon and Party City products.
- Maintained store staffing levels, cleanliness, and adherence to company standards.
- Demonstrated exceptional customer service to enhance overall customer satisfaction.
Team Member
Whataburger
05.2020 - 01.2022
- Efficiently processed customer orders and promptly entered them into the POS system.
- Delivered personalized and friendly service to each customer, ensuring a positive dining experience.
- Handled cash transactions accurately, providing correct change and maintaining a high level of integrity.
- Resolved customer conflicts independently and effectively, minimizing the need for managerial intervention.
- Assisted in the training and onboarding of new team members, ensuring a smooth transition and consistent service quality.
Education
Associate's degree - Criminal Justice
North Central Texas College
Denton, TX05.2025
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TX05-2027
Skills
- Management
- Office Administration
- Cash Handling
- Organizational Skills
- Planograms
- Advocacy
- Conflict Management
- Merchandising
- Interviewing
- Employee Orientation
- Special needs support
- Social-emotional learning
Certification
- Notary Public - State of Texas
- First Aid/CPR - State of Texas
LANGUAGES
English - Native
American Sign Language - Proficient
Timeline
Early Preschool Teacher
Primrose Schools
01.2025 - Current
BIPP Advocate Intern
Denton County Friends of the Family
01.2025 - 05.2025
Soap Maker
Buff City Soap
12.2023 - 09.2024
Seasonal Assistant Manager
Spirit Halloween
08.2023 - 11.2024
Store Manager
PACK 'N' MAIL
01.2023 - 12.2023
Supervisor
Party City Corporation
06.2022 - 01.2023
Usher/Ticket Taker
Live Nation
02.2022 - 07.2023
Team Member
Whataburger
05.2020 - 01.2022
Associate's degree - Criminal Justice
North Central Texas College
Bachelor of Science - Criminal Justice
University of North Texas
Awards
Chancellor's List - North Central Texas College - Aug 2024, Dean's List - North Central Texas College - Jan 2024, Dean's List - North Central Texas College - Aug 2023, Phi Theta Kappa Honor Society - PTKHS
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