Mi Dang
Houston,TX
Summary
Versatile and results-driven professional with a proven track record at Garosu, adept in team leadership and customer service excellence. Fluent in Vietnamese and English, I excel in fast-paced environments, demonstrating strong communication skills and the ability to mentor teams for peak performance. Expert in managing operations and ensuring compliance with regulatory standards.
Overview
5
5
years of professional experience
Work History
Manager / Head Server
Garosu, Houston, TX | 2022 – 2025
Houston, TX
11.2023 - 02.2025
- A. Assisted guests with menu selections and provided knowledgeable recommendations.
- B. Trained new waitstaff, ensuring proper service procedures and restaurant standards. Managed work schedules and shift assignments to maintain smooth operations.
- D. Ensured compliance with food safety and health department regulations.
- E. Handled closing duties, including cash reconciliation, and daily sales reports.
Barista Shift Lead
Daboba
Houston, TX
12.2021 - 11.2023
- A. Managed work schedules and ensured smooth shift transitions Assisted with closing duties, including cash handling and reconciliations.
- C. Trained and mentored new employees to uphold company standards. Built strong team relationships and fostered a positive work environment.
- E. Processed transactions accurately, handling cash, credit, and check payments.
Server
Kimson Cafe
Houston, TX
11.2019 - 02.2022
- A. Delivered excellent customer service by promptly addressing guests' needs.
- B. Assisted with menu selections and provided helpful recommendations.
- C. Maintained a clean and organized dining area to enhance the guest experience.
Education
Associate of Science - Dental Hygiene
Houston Community College
Houston, TX05-2027
Skills
- A quick learner and flexible in hectic situations
- B Strong customer service and communication skills
- C Leadership and team management
- E Managing and reconciling
- F Fluent in Vietnamese and English
Languages
Vietnamese
Native/ Bilingual
Timeline
Manager / Head Server
Garosu, Houston, TX | 2022 – 2025
11.2023 - 02.2025
Barista Shift Lead
Daboba
12.2021 - 11.2023
Server
Kimson Cafe
11.2019 - 02.2022
Associate of Science - Dental Hygiene
Houston Community College
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