Megan Le Roux
Summary
Energetic individual offering over 20 years experience in the service industry. Diligent worker with a successful history in fast-paced settings and dedication to supporting a team with hard work and knowledgeable service. Skilled at delivering speedy service to maximize satisfaction.
Overview
16
16
years of professional experience
Work History
Server
UTiki Beach
03.2014 - 01.2024
- Prioritize time management to maximize customer satisfaction and revenue generation
- Handle cash and credit transactions with total accuracy
- Serve customers with a focus on following up to ensure great customer experience and repeat business
Personal Assistant and Hair Stylist
Collective Hair Studio
06.2019 - 03.2022
- Assists a lead stylist with their daily tasks
- Responsibilities and duties include gathering supplies, mixing colors, shampooing hair, sterilizing tools, and general cleaning
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes
- Maintained regular client list and successfully handled walk-in customers
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services
Manager, CrossFit Coach, Personal Trainer
CrossFit Palm Beach
09.2014 - 01.2019
- Planning, operations, and logistics of the day-to-day business including, but not limited to front desk duties, administration, retail ordering, payroll, and accounting
- Obtained CrossFit Level 1 Trainer Certification
- Responsible for organization, coordination, programming, staging, and management of group classes (ranging from 2-50 athletes), along with programming and nutrition coaching for individual clients
Manager, Server, Bartender
Longhorn Steakhouse
08.2007 - 08.2011
- Opening and closing duties including paperwork and financials, daily operations and managing all staff members, ordering food and alcohol, organizing employee schedules, and focusing on customer satisfaction
Education
License - Cosmetology
Palm Beach State College
Lake Worth, FL04.2020
BBA - Entrepreneurship
Middle Tennessee State University
Murfreesboro, TN05.2008
Skills
- Well-versed in delivering exceptional customer service
- Quick learner not intimidated by new challenges, responsibilities and situations
- Excels in daily task-prioritization
- Employs a high-level of professionalism in day-to-day work
- Enjoys tackling challenges on individual basis but also thrives in hectic, customer-focused, teamwork environments
- Passion for learning, growth, and development
- Ability to accept and utilize constructive criticism
Timeline
Personal Assistant and Hair Stylist
Collective Hair Studio
06.2019 - 03.2022
Manager, CrossFit Coach, Personal Trainer
CrossFit Palm Beach
09.2014 - 01.2019
Server
UTiki Beach
03.2014 - 01.2024
Manager, Server, Bartender
Longhorn Steakhouse
08.2007 - 08.2011
License - Cosmetology
Palm Beach State College
BBA - Entrepreneurship
Middle Tennessee State University
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