Mi-ky Lowe Quality Engineer II (599678)
Minneapolis,United States
Summary
Four years of Medical Device experience skilled in the areas within NSM Innova SE Stents and NSM Watchman Flex with excellent Quality Control and outstanding production results with continuous acknowledgments; created methods to improve quality standards that resulted in several implementations of production processes via the CI; a college graduate in the Biological Sciences with twelve years of scientific research experiences in an academic setting with advanced skills in analytics, problem-solving, troubleshooting, and communication working closely with academic professionals attending conferences and group meetings to develop clinical assays by reviewing research data results and reviewing scientific publications to extrapolate on new scientific methodologies.
Overview
30
30
years of professional experience
Work History
Medical Device Specialist
Boston Scientific
12.2020 - Current
- Created innovations by working closely with engineers, calibration technicians, and manufacturing technicians to troubleshoot workflows
- As a result, 84% of CIs that I submitted were implemented into the work processes to improve quality
- Fours years of advanced processing experience and knowledge in machinery within the NSM Watchman Flex and SE Innova departments; collaborated with manufacturing engineers/technicians to resolve technical problems to improve quality and to streamline production by decreasing downtime
- Outstanding recognition in production and quality by supervisors, production line flows, and team leads
- My production ranges from 150-480 devices/stents created per workday on average
- Accomplished multiple skill sets in two departments by performing tasks in all areas within NSM Watchman Flex and SE Innova
- Full knowledge in MES Processes, standard protocols, and compliance involving safety rules and regulations
Billing Data Analyst
CVS Health/Coram
08.2018 - 01.2025
- Company Overview: Worked remotely from home, Corporate headquarters Woonsocket, RI
- Resolved pharmacy patient billing inquiries by mediating between the branch pharmacies and the health insurance personnel
- Analyzed data issues within EPIC to fix problems for pharmacy branches so that rejected claims are transitioned to payments
- Improved the resolution processes by learning new pharmacy guidelines through ongoing training sessions and establishing new revisions from insurance leaders to expedite the billing process to generate a higher volume of paid claims (on average 20-40 claims are transitioned from rejected to paid claims daily through team efforts)
- Collaborated effectively with pharmacy personnel to provide comprehensive solutions for patients during the prescription billing and dispensing processes
- Worked remotely from home, Corporate headquarters Woonsocket, RI
Contract Work
Various Temporary agencies-Robert Half International Inc./Randstad U.S.A.
04.2014 - 05.2018
- Company Overview: Minneapolis/Saint Paul, MN
- Authenticated providers' employment information for audit purposes regarding the validation of medical degrees, medical certificates, medical board licenses, medical providers' clinical privileges, medical malpractice insurance, and background checks of the Drug Administration and governmental permits
- Advised client-specific participants concerning employer-sponsored health insurance benefit plans and employee-specific financial elections during the 2016 Open Enrollment window and guided clients through the online employee self-service web portal with password resets, benefit elections, and benefit eligibility determinations
- Resolved customer service inquiries relevant to billing, payment receipts, and payment disputes; updated customers' health insurance information; processed prescription refill requests; and processed prior authorization forms for prescription medication approvals
- Authorized Special Enrollment Period (S.E.P.) cases of qualified health care plans to MN Sure applicants including the ability to understand the legal parameters of the Affordable Care Act
- Minneapolis/Saint Paul, MN
Junior Scientist/Laboratory Technician/Research Assistant/Survey Researcher
University of Minnesota
09.1995 - 12.2007
- Company Overview: Minneapolis/Saint Paul, MN
- Acknowledged in a scientific journal as a technical support in a biological research study
- Involved in an ongoing collaborative research study that resulted in the Affordable Care Act at the University of Minnesota Department of Public Health from 4/2001 to 9/2001, from 10/2002 to 3/2003, and from 8/2007 to 12/2007
- Minneapolis/Saint Paul, MN
Education
Bachelor of Science -
University of Minnesota
Minneapolis/Saint Paul, MN12.2001
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Innova ID Hone
- QSB-BSC Quality Policies
- SE Flat Expansion
- Post EP Visicon Process
- 2UP Tantalum Swaging Equipment Swage Process
- Microblast SE Stent
- Corp SOP Accountability Policy USCR
- Microbiology Basics Training
- Innova Flat Alignment
- Innova Stent Scrap Code Reference List
- VS-Broken Strut or Paddle
- VS-Protrusions
- VS-Missing Material Stent
- VS-Missing Material Fish Mouth
- VS-Center Swage Impression
- VS-Bent Struts
- Anchors
- Tines
- VS-Filter FM and Damage
- VS-Frame Surface Defects
- VS-Fabric Attachment
- Non-FRD ISO 8 Controlled Environment
- Controlled Non-classified Controlled Environments
- BSC Global Comp Training Production DL
- Watchman Line Clearance
- Watchman Department Work Instruction
- CLASS-Microscope Training Course
- Doc Holder for POL-Overview
- MES Navigation and View Info
- MES Inventory Management
- MES 45 Building Product
- MS SE Stent ID Hone Process
- Innova Stent Visual Inspection Training
- Security Awareness Training
- MG Emergency Response Training
- SE Pattern Expansion
- Doc Holder For Post EP Visicon Proficiency Test
- Innova Heatset
- Acurate Cage Microblast WI
Personal Information
Nationality: U.S.A.
Timeline
Medical Device Specialist
Boston Scientific
12.2020 - Current
Billing Data Analyst
CVS Health/Coram
08.2018 - 01.2025
Contract Work
Various Temporary agencies-Robert Half International Inc./Randstad U.S.A.
04.2014 - 05.2018
Junior Scientist/Laboratory Technician/Research Assistant/Survey Researcher
University of Minnesota
09.1995 - 12.2007
Bachelor of Science -
University of Minnesota
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