Mia Acosta
las vegas
Summary
Dynamic professional with extensive experience at Comprehensive EyeCare Partners, excelling in customer support and problem-solving. Proven ability to resolve complex issues and enhance client satisfaction. Skilled in data entry and effective communication, contributing to streamlined operations and improved patient care. Committed to delivering exceptional service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Comprehensive EyeCare Partners
01.2024 - Current
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Documented interactions in CRM system to maintain accurate records and streamline follow-up processes.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
Opthalmic Technician
Comprehensive Eye Care Partners
06.2023 - Current
- Assisted with patient intake and maintained accurate medical records.
- Supported ophthalmologists during examinations and procedures.
- Operated diagnostic equipment, including tonometers and visual field testers.
- Educated patients on pre- and post-operative care instructions.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV05-2023
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Communicating with clients
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative
Comprehensive EyeCare Partners
01.2024 - Current
Opthalmic Technician
Comprehensive Eye Care Partners
06.2023 - Current
High School Diploma -
Eldorado High School
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