Mia Allen
INDIANAPOLIS
Summary
Proactive legal assistant known for strong client communication and attention to detail. Skilled in managing case files and facilitating effective collaboration between clients and attorneys to drive positive outcomes.
Overview
34
34
years of professional experience
Work History
Paralegal/Legal Secretary
Vaughan and Vaughan
Carmel, IN
08.2024 - 10.2025
- Conducted legal research to support case preparation and enhance attorney understanding of relevant laws.
- Drafted and reviewed legal documents, ensuring compliance with court requirements and accuracy in filings.
- Organized case files and maintained detailed records, facilitating efficient retrieval of information for attorneys.
- Coordinated communication between clients and attorneys, delivering timely updates on case status and developments.
- Collaborated with attorneys on discovery processes, gathering pertinent information from clients and third parties efficiently.
Office Manager/Litigation Legal Assistant
Tyson Law Firm, P.C,
Greenwood, IN
11.2023 - 08.2024
- Coordinated office operations, ensuring efficient workflow and resource allocation.
- Managed scheduling and appointment systems to optimize client interactions.
- Maintained accurate filing systems, enhancing document retrieval efficiency.
- Assisted in preparing legal documents and correspondence for attorneys.
- Monitored kitchen and office supplies inventory, reducing costs through effective vendor negotiations.
- Managed Case Management System
- Processed client payments
- Managed firm billing system
Paralegal
Law Office of Deidra Haynes
Indianapolis, IN
09.2023 - 11.2023
- Conducted legal research to support case preparation and documentation processes.
- Drafted and reviewed legal documents, ensuring compliance with court requirements.
- Managed case files and maintained accurate records for ongoing litigation matters.
- Assisted attorneys in trial preparation by organizing exhibits and witness statements.
- Communicated with clients to gather information and provide updates on case progress.
- Coordinated discovery processes, including document requests and responses to inquiries.
Administrative Assistant
Express Professional Employment
Indianapolis, IN
09.2021 - 02.2022
- Olthoff Homes- Strong telephone etiquette.
- Meet and greet all office visitors.
- Exceptional office and conference room maintenance and upkeep.
- Maintained inventory of office supplies and equipment.
- Prepared new home plot plans, obtained energy reports and required permits for utilities for new home developments and construction sites.
- Hand delivered new home keys and documents to closing locations.
Customer Service Representative
Carrington Mortgage Services
Westfield, IN
04.2020 - 09.2021
- Provided exceptional customer support via phone, email, and chat to resolve inquiries efficiently.
- Assisted customers with mortgage applications, ensuring accurate documentation and compliance with policies.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery effectiveness.
Customer Service Representative/Inbound Call Center Representative
GEICO, Government Employees Insurance
Indianapolis, IN
10.2016 - 04.2020
- Resolved customer inquiries and complaints through effective communication and active listening.
- Provided accurate information on policy coverage, claim procedures, and billing processes.
- Managed high-volume call traffic while maintaining service quality and customer satisfaction.
- Processed payments, scheduled payment arrangements.
- Positive conflict resolution.
Eligibility Specialist
Indiana Family and Social Services Administration
Evansville, IN / Indianapolis, IN
02.2012 - 10.2016
- Assessed client eligibility for public assistance programs, ensuring compliance with state and federal regulations.
- Processed applications and renewals efficiently, maintaining high standards of accuracy and thoroughness.
- Telephonic and face to face application, redetermination, and inquiry appointments with clients.
Paralegal/Legal Secretary
JAG Law Firm
Evansville, IN
07.2013 - 11.2013
- Assisted in trial preparation by compiling evidence, preparing exhibits, and managing schedules for court appearances.
- Utilized legal management software to track deadlines, manage documents, and streamline workflow processes effectively.
- Developed a system for document organization that improved access to critical information during case reviews.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
Logistics Specialist
Accounting Principals (Delta Faucets)
Indianapolis, IN
11.2012 - 06.2013
- Tracked international shipments to ensure all eligible tax incentives and other discounts were applied to bill of lading.
- Implemented logistics strategies to optimize supply chain efficiency and reduce operational costs.
- Analyzed shipping data to identify trends and improve distribution methods for enhanced performance.
- Developed relationships with vendors to negotiate favorable terms and streamline procurement activities.
Legal Secretary
HR Solutions
Evansville, IN
10.2009 - 05.2012
- Managed legal documentation and correspondence for multiple attorneys, ensuring accuracy and compliance.
- Coordinated scheduling and maintained calendars for legal team, optimizing time management.
- Streamlined filing systems and organized case files, enhancing retrieval efficiency.
- Drafted and proofread legal documents, maintaining high standards of quality and precision.
Legal Secretary
Jensen & Associates
Indianapolis, IN
04.2007 - 11.2008
- Meet/greet all office visitors.
- Sort and distribute mail; prepare all outgoing mail.
- Facilitated communication between clients and attorneys, fostering strong professional relationships.
- Implemented process improvements for document management, increasing operational efficiency.
- Trained new staff on office protocols and legal software systems, promoting knowledge transfer.
- Assisted in preparing trial materials and exhibits, supporting successful case presentations.
Legal Secretary
UAW Legal Services
Indianapolis, IN
06.1991 - 08.1997
- Facilitated communication between clients and attorneys, fostering strong professional relationships.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
Education
Thomas Carr Howe High School
Indianapolis, INNo Degree -
Upper Iowa University
Fayette, Iowa, IANo Degree -
Ashford University
San Diego, CANo Degree -
Colorado Technical University
Colorado Springs, COSkills
- Legal research - Lexis Nexis
- Proficient in MS office
- Case management - CMS, Clio,
- Notary public
- Client communication
- Office administration
- Document drafting
- Document preparation
Timeline
Paralegal/Legal Secretary
Vaughan and Vaughan
08.2024 - 10.2025
Office Manager/Litigation Legal Assistant
Tyson Law Firm, P.C,
11.2023 - 08.2024
Paralegal
Law Office of Deidra Haynes
09.2023 - 11.2023
Administrative Assistant
Express Professional Employment
09.2021 - 02.2022
Customer Service Representative
Carrington Mortgage Services
04.2020 - 09.2021
Customer Service Representative/Inbound Call Center Representative
GEICO, Government Employees Insurance
10.2016 - 04.2020
Paralegal/Legal Secretary
JAG Law Firm
07.2013 - 11.2013
Logistics Specialist
Accounting Principals (Delta Faucets)
11.2012 - 06.2013
Eligibility Specialist
Indiana Family and Social Services Administration
02.2012 - 10.2016
Legal Secretary
HR Solutions
10.2009 - 05.2012
Legal Secretary
Jensen & Associates
04.2007 - 11.2008
Legal Secretary
UAW Legal Services
06.1991 - 08.1997
Thomas Carr Howe High School
No Degree -
Upper Iowa University
No Degree -
Ashford University
No Degree -
Colorado Technical University